Understanding The Benefits Of WhatsApp Archiving
                     UNDERSTANDING THE 
BENEFITS OF WHATSAPP 
ARCHIVING 
UNDERSTANDING THE BENEFITS OF 
WHATSAPP ARCHIVING 
• We live in an era where majority of employees in most organizations are millennials and 
generation Y members.  Due to this, there is an inevitable shift in the enterprise communication 
landscape. There is a surge in computer messaging apps, with one of the most commonly used 
apps being WhatsApp. With more than 1.5 billion active users worldwide, it is without doubt that 
WhatsApp is one of the crucial mobile channels that you definitely need to take advantage of if 
you want to reach more customers.
• When you start using WhatsApp in your business, it is imperative that you not only use it to 
capture and retain messages, but also archive WhatsApp messages in a compliant manner. 
Archiving the WhatsApp messages can help you stay compliant with archiving regulations. Most 
regulatory agencies have made it clear that companies should retain all business-related 
messages that are created by employees, regardless of the type of mobile device and message 
platform that is used. 
UNDERSTANDING THE BENEFITS OF 
WHATSAPP ARCHIVING 
• Ensuring compliance with archiving regulations is very important especially for financial service 
firms, where the flood of unarchived text messages, social media messages and chat apps has 
recently made headlines. As a matter of fact, FINRA’s  Regulatory Notice 17-18 states that every firm 
that intends to communicate, or allows its associated persons to communicate,  with regards to its 
business through a chat service or text messaging app must make sure that it can retain records of 
those communications. 
• Even if you ban the use of WhatsApp, social media and texting messaging apps altogether from 
being used for work, you still face the risk of non-compliance. When FINRA auditors visit your 
company, they will check the mobile phones of Millennials and generation Y employees to make sure 
that the no-texting policy is not breached, if there is one in place that is.
• For more information on the benefits of WhatsApp archiving, visit our website at 
https://www.telemessage.com/
UNDERSTANDING THE 
BENEFITS OF WHATSAPP 
ARCHIVING