Things To Know About WhatsApp General Data Protection Regulation
                     THINGS TO KNOW ABOUT 
WHATSAPP GENERAL DATA 
PROTECTION REGULATION
THINGS TO KNOW ABOUT WHATSAPP 
GENERAL DATA PROTECTION REGULATION
• Of late, many businesses have been embracing WhatsApp as their primary 
communication tool, thanks to the useful features that it is comprised of, such 
as live location sharing, group messaging and verified accounts for businesses. 
You can take advantage of this app in your business too if your employees prefer 
it over other means of communication. 
• However, you need to remember that while WhatsApp is a great communication 
tool, installing it on your employees’ devices can be a compliance nightmare in 
this age of General Data Protection Regulation. WhatsApp GDPR implements a 
plethora of data privacy rules that impact the use of messaging tools at work.
THINGS TO KNOW ABOUT WHATSAPP 
GENERAL DATA PROTECTION REGULATION
• To be able to realize fully realize the use of WhatsApp in your business, especially when it 
comes to customer service purposes, you can implement various steps, all while staying 
compliant with the WhatsApp GDPR data privacy  regulations. The first thing you need to 
do is know the right way to reach customers through WhatsApp. 
• If potential customers reach you through email, SMS, voice call or a contact form on your 
website but not WhatsApp, you are not allowed to reach them through WhatsApp unless 
they have an explicit opt-in. Article 6.1 and 7.2 of GDPR states that organizations should 
have a lawful basis for processing personal data, and that data subjects have the right to 
demonstrate their consent for processing of data that is personal to them.  In case a 
customer contacts you through WhatsApp, it is a clear sign of affirmative action as per 
Article 4.11. 
THINGS TO KNOW ABOUT WHATSAPP 
GENERAL DATA PROTECTION REGULATION
• You also need to know the WhatsApp GDPR rule at is pertains 
to engaging customers whose contact details are from other 
parties. In such a case, you are not supposed to reach out to 
them on WhatsApp unless the prospective customer has 
given consent to the other party about this. 
• For more information on WhatsApp GDPR, visit our website at 
https://www.telemessage.com/
THINGS TO KNOW ABOUT 
WHATSAPP GENERAL DATA 
PROTECTION REGULATION