Unit 1: Communication in Health and social care organization
                     Unit 1: Communication in Health and social care organization
Aim of unit 1: Communication in Health and social care organization
A good communication skill  is  highly required in Health and social  care organization that  a
healthy  relationship  could  be  built  with  patients.  This  unit  is  aimed  at  developing  learner’s
awareness of communication different types which are used in Health and social care sector. The
impact of effective communication to mitigate barriers has been identified in this unit. Along
with this it also focuses on the importance of the development of a legal framework. It has been
also  identified  whether  learners  are  able  to  understand  authentic  usage  of  Information  and
Communication Technology as an important in Health and Social care setting.  
Learning outcomes
1 Be able to explore how communication skills are used in health and social care
2 Understand how various factors influence the communication process in health and social care
3 Be able to explore the use of information and communication technology (ICT) in health and
social care.
LO1 be able to explore how communication skills are used in health and social care
The  applicable  theories  which  are  helpful  to  bring  additional  understanding  regarding
communication skills in health are humanistic theory, cognitive and behaviorist theory. This also
deals with technique and purposes.  The techniques  are divided into written,  verbal and non-
verbal form. The main intention behind the application of communication strategy is to build
interpersonal relationship stronger. There are different kind of barriers could arise in the way of
healthy communication which are the usage of inappropriate language, misinterpretation, breach
of confidentiality or trust. This also helps to address the supporting system which is required to
fulfill  communication  needs.  It  addresses  that  usage  of  alternative  language,  translation  and
positive environmental condition are helpful in this regards. Maintenance of confidentiality is
also important to ensure the protection of the individual. 
LO2 Understand how various factors influence the communication process in health and
social care
It is important to identify the factors which are helpful to influence the communication process in
health care. Maintenance of values and culture in health and social care system is highly required
and it should be beyond age, sex, education, gender and social class. This particular section also
a sheds light  on the usage of legislation,  charters and codes of practice.  This helps to bring
equality, confidentiality and diversity in the system. It is also required to maintain organizational
policy and system. It is also considered as a good practice according to the service standard.
LO3 Be able to explore the use of information and communication technology (ICT) in
health and social care
The  way  of  communication  in Health  and  social  care  has  been  improved  because  of
technological  advancement  and  this  has  been  addressed  in  this  part  of  the  unit.  Different
standards of ICT software are addressed. The users can experience the benefit of understanding
the individual need, efficiency in the administration process and maintenance of independence.
Organizational  fluency  could  be  maintained  if  the  organization  takes  care  of  staff  needs.
Important  legal  considerations  are  also  addressed  such  as  security  in  data  protection  and
maintenance of accuracy. 
Learning outcome and assessment criteria
Learning outcomes Assessment criteria for pass 
On  successful  completion  of  this  unit  a The learner can: 
learner will: 
LO1 Be able to explore how communication 1.1 apply relevant theories of communication
skills are used in health and social care to health and social care contexts 
1.2 use communication skills in a health and
social care context 
1.3  review  methods  of  dealing  with
inappropriate  interpersonal  communication
between individuals in health and social care
settings 
1.4  analyze  the  use  of  strategies  to  support
users of health  and social  care services with
specific communication needs 
LO2  Understand  how  various  factors 2.1 explain how the communication process is
influence the communication process in health influenced by values and cultural factors 
and social care 2.2 explain how legislation, charters and codes
of  practice  impact  on  the  communication
process in health and social care 
2.3 analyze the effectiveness of organisational
systems  and  policies  in  promoting  good
practice in communication 
2.4  suggest  ways  of  improving  the
communication process in a health and social
care setting 
LO3 Be able to explore the use of information 3.1  access  and  use  standard  ICT  software
and  communication  technology  (ICT)  in packages to support work in health and social
health and social care. care 
3.2 analyze the benefits of using ICT in health
and  social  care  for  users  of  services,  care
workers and care organisations 
3.3  analyze  how  legal  considerations  in  the
use of ICT impact on 
Links
Demonstration and evaluation of learners’ own use of communication skills can be assessed as
part of Unit 4: Personal and Professional Development in Health and Social Care. The content
of this unit underpins all work in health and social care and therefore has links with all units in
the programme.
This unit also has links with the National Occupational Standards in Health and Social Care. See
Annexe B for mapping.
This  unit  also  has  links  with  the  National  Occupational  Standards  in  Leadership  and
Management for Care Services. See Annexe C for mapping.