Hodusoft Announce Contact Center Software with Smart Auto Dialer Software
                     Hodusoft Announce Contact Center Software with 
Smart Auto Dialer Software
10-Aug-20
Summary: Intelligent auto dialer can make a substantial difference to call center 
agent’s productivity and efficiency. Hodusoft’s smart auto dialer software helps reduce
stress and improve productivity in call centers. 
Hodusoft, a unit of global VoIP tech leaders Ecosmob, announced availability of smart 
auto dialer software for call center software. “This smart dialer can be integrated into 
existing contact center software that lacks this feature. It is also part of Hodusoft’s call
center software that call centers can upgrade to through a simple process,” said the 
VP. 
Dialers in call center software work in different ways explained the VP. The simplest 
one is the manual one. Agents simply select a list and manually call a target after 
completing one call. Then there are variations that reduce the wait times and keep 
agents busy such as an auto dialer. This automatically “senses” when an agent is 
about to finish a call. It dials a number, detects if there is a human or answering 
machine at the other end and connects the agent to talk with the human target. 
Answering machines receive a text or voice message for the owner. The trouble is that
such auto dialers are pre-programmed with set duration. Call duration may be variable
and if there is a finite time then agents would rush to wind up an ongoing call resulting
in a less-than-happy experience for customer. Agents may have option to punch a 
number when they are about to terminate an existing call. 
Some auto dialers simply pick from a list of numbers assigned to an agent and dial out
in sequence. This scenario can see some agents heavily burdened while others sit 
free. This means uneven load distribution and reduced productivity. 
Hodusoft’s intelligent auto dialer overcomes these and other shortcomings in 
programmed or manual dialers. Intelligence at work through algorithms helps the 
dialer work smartly by determining when a call is nearing completion and dialing out a
number, checking for human response and transferring the call to the agent. Smart 
auto dialers do not stick to a list assigned to one agent but will assign the call to an 
agent who is free. This assures even distribution and reduced stress for agents. It also 
leads to satisfactory interactions leading to more conversions in outbound campaigns 
for which the call center software is used. 
Hodusoft’s latest iterations of contact center software incorporates quite a bit of 
artificial intelligence in various components such as auto dialers, analytics and 
reporting to maximize returns. The auto dialer has come in for specific treatment since
it is the pivot around which outbound campaigns revolve and a basis for achieving 
maximum throughput with optimal conversions. 
Hodusoft offers call center software with intelligent auto dialer software integrated into
it and connected to the CRM. It also offers auto dialer software as a stand alone 
module that can be integrated into existing legacy call center solutions and enhances 
capabilities. It is more affordable and less disruptive. Hodusoft offers this service with 
solid support to ensure seamless integration. Of course, call center operators can 
always choose to go for the complete call center solution and upgrade their support 
backbone. 
Call center operators and enterprises interested in auto dialer software may get in 
touch with Hodusoft on phone 91 79 48939393, 1-707-708-4638 or chat live on 
https://hodusoft.com/contact-center-software/
Source: https://www.prlog.org/12833961-hodusoft-announce-contact-center-software-with-smart-
auto-dialer-software.html