Hodusoft Announce Instagram Service Platform Integration for Ecommerce Industries
                     Hodusoft Announce Instagram Service Platform 
Integration for Ecommerce Industries
27-Jul-20
Summary: Instagram has unique features that make it a prime tool for service, 
especially for Ecommerce and Hodusoft’s integration makes customer service easy for 
ecommerce industry. 
Hodusoft, a unit of Ecosmob, global VoIP tech developers, announced integration of 
Instagram service platform into their contact center software. In fact, they have given 
Instagram a central role and the software may be termed Instagram contact center 
software. 
Hodusoft’s omnichannel contact center software already includes Facebook, Twitter, 
Instagram and Whatsapp. However, in this recent iteration, the focus is on Instagram 
given its unique features and that it gives weightage to images and videos over simple
text posts. Plus, it lets you showcase your expertise and highlight special features 
through rich visual imagery. You can interact easily too. Ecommerce sector will find 
these features perfectly in sync with their requirements and with those of their 
customers. 
Talking about Instagram as a service tool, the company’s VP said, “It is fun, engaging 
and contributory to a positive experience to use Instagram as service tool. You can 
post tips, give shortcuts and hacks to drive better engagement as well as 
satisfaction.” The way the company has integrated Instagram makes it easy for 
employees within the ecommerce segment to stay connected with each other and with
customers through a unified interface. 
This is just one way. Instagram integration in call center software lets you post 
testimonials in the form of images and videos. These are far more convincing and 
convert more visitors to buyers than text ever can hope to do. Plus, and that is one of 
the biggest advantage of Instagram, you target mobile users. Instagram vibes with the
younger generation that prefers mobile usage over computers. Instagram has over 
one billion users and it makes good business sense to use Instagram contact center 
software to promote and attract as well as to serve existing clients.  Using the story 
feature becomes easy through the dashboard in the omnichannel contact center 
software. Your stories can be accessed by select people or by followers or by anyone. 
Instagram offers business account and that account works best when used with 
Facebook business page. The contact center software lets you prioritize Instagram. 
However, at the same time, should Facebook interaction be necessary, it is easy to 
switch or import information from Facebook into Instagram. 
Credibility is key to customer experience. Instagram enhances credibility through 
employee reposts and behind the scene stories. You can rope in influencers into your 
Instagram platform with ease and further enhance brand value of your ecommerce 
operations. 
Instagram integration works wonders at the front end of service. At the same time, 
Hodusoft’s CRM integration means all such data goes into the database for easy 
analytics and reporting. You can derive actionable intelligence with Hodusoft’s smart 
analytics. 
Can Hodusoft integrate Instagram into existing legacy call center solutions? This is one
question Hodusoft is often asked. Hodusoft examines the software and, if possible, 
offers affordable Instagram integration through APIs. Still, said the VP, we recommend 
ecommerce business owners shift to Hodusoft Platform that allows more than social 
media interactions and promotions. It becomes a complete collaborative and 
communication platform. 
Ecommerce operators interested in Instagram integrated contact center software may 
get in touch with Hodusoft on phone 91 79 48939393 or chat live on 
https://hodusoft.com. 
Source: https://www.prlog.org/12832199-hodusoft-announce-instagram-service-platform-
integration-for-ecommerce-industries.html