Hodusoft Announce Superior WhatsApp Web Integration into Contact Center Software
                     Hodusoft Announce Superior WhatsApp Web 
Integration into Contact Center Software
17-Jun-20
Summary: Hodusoft’s fluid integration of WhatsApp into Contact Center Software will 
make it even easier and better for enjoyable customer experiences. 
Hodusoft, a division of Ecosmob, globally acclaimed VoIP Development Company, 
announced WhatsApp web integration into its contact center software. This is in line 
with its policies of offering social media integrated omnichannel contact center 
software for call centers and enterprises alike. 
Speaking on the occasion the company’s VP said, “Today WhatsApp has over 2 billion 
users worldwide and the number keeps increasing as it is so easy to use. Virtually 
every smartphone user is on WhatsApp, a superb app that allows for chat, audio-video 
calls and, importantly, document exchange or sharing. Our WhatsApp web integration 
into contact center software catalyzes delightful customer interactions.”
WhatsApp, it must be remembered, is a part of Facebook and it has recently launched 
WhatsApp payments to facilitate ecommerce. This can only mean more widespread 
usage of WhatsApp in the time to come. You simply cannot ignore it as one of the most
powerful components of social media customer service software.  The beauty of 
WhatsApp is that it can be used on phones and if you like, on desktops too, through 
WhatsApp web. Hodusoft contact center software now includes WhatsApp web. This is tied
to a single dashboard through which agents can also view activities on other channels 
like Facebook, Instagram and Twitter. While customers may be on their smartphones 
using WhatsApp to request service, agents can carry out chats or conversations on 
their laptops or desktops through the WhatsApp web integration feature. Given just 
how easy it is to use and complete an interaction, it is no surprise that many 
customers will prefer WhatsApp over other channels. 
Hodusoft’s WhatsApp web integration uses a single number that is accessible to all 
agents using the contact center solution. Further, it is easy to map WhatsApp number 
to campaigns handled by separate agents and/or club them together, said the VP. 
Agents can create groups and search for contact names or numbers and all such data 
can go into call center CRM. The dashboard also displays that same messages that 
WhatsApp does such as 1 tick, 2 tick and blue ticks for messages sent, delivered and 
read. Agents can switch from one chat with one customer to another chat with another
customer with ease. It is easy to upload and send documents and images as well as 
video. Life becomes easy for the agents and their productivity increases when you 
have WhatsApp web integrated social media customer service software. 
“Let me recount the case of a call center customer. Prior to our integration of 
WhatsApp web, their agents had to attend to customers on WhatsApp using their own 
phones. Then the company gave each of them a separate SIM but there still remained 
the problem of collecting and managing the interactions. Following the integration the 
call center uses only one SIM and a centralized dashboard. All interactions are 
recorded and it becomes easy for agents to keep track,” said the VP. “I would 
recommend this software with WhatsApp web integration to new call centers. Hodusoft
can carry out retrofit WhatsApp web integration for call centers using legacy contact 
center solutions.”
Cal centers may get in touch with Hodusoft by phone on 91 79 48939393, 1-707-708-
4638 or chat live on https://hodusoft.com/contact-center-software/. 
Source: https://www.prlog.org/12826796-hodusoft-announce-superior-whatsapp-web-integration-
into-contact-center-software.html