HoduSoft announced outbound call center software that increases agent productivity
                     HoduSoft announced outbound call center software that
increases agent productivity
The world is fighting from the Coronavirus epidemic. Countries are under lockdown,
and companies are trying their best to prevent their business from this catastrophic
situation.  To  assist  you  in  overcoming  this  pandemic,  HoduSoft  has  announced
HoduCC an outbound call center software that enhances agent productivity.
Healthy conversation leads to quick decisions. Therefore, businesses need to have a
productive discussion within teammates and clients for real-time decisions and quick
results. HoduSoft, one of the best VoIP solutions providers across the globe, has come
up  with  HoduCC;  the  best  outbound  call  center  software  that  increases  agent
productivity. It is a perfect solution for businesses having a large volume of outgoing
calls.  This  omnichannel  contact  center  software  enhances  the  productivity  of  call
centers, facilitates excellent quality business communications, and offers better ROI
to all sizes of businesses. HoduSoft's HoduCC is compatible with all types of call
centers, and it offers high security, intelligence, and advanced features. 
HoduCC is one of the best outbound and  inbound call center software. It offers all
tools and features to make work of call centers more effective and customer-oriented.
The contact center software consists of all elements to accomplish the expectations of
the customer and maintain their loyalty. HoduCC has also come up with a Remote
agent that enables work from home. 
 How HoduCC contact center software increases agent productivity
HoduCC is created by experts that help in analyzing the performance of the agents
and show their performance reports.  You can check the report and take necessary
actions to motivate agents to focus on fulfilling customer requirements. HoduSoft has
introduced Multi-level IVR (Interactive voice response) features in HoduCC to make
call centers free from constraints caused due to one IVR level. With a multi-level IVR
system, customers are given a choice to pick from a series of audio prompts as per
their choice before getting connected to the most appropriate call queue, department,
voicemail, or agent. HoduCC also offers the freedom to call centers to decide audio
prompts  and  IVR  levels.  This  increases  the  productivity  of  agents  as  they  are
connected to the customer base having queries of a particular domain.
 Features of HoduCC contact center software
• Predictive Dialer – HoduCC software comes with a predictive dialer tool to
enhance the performance of businesses with substantial call volumes.  
• WebRTC Phone - HoduCC software offers an integrated webphone that works
on WebRTC technology by Google with Audio and Video calls.
• CRM Integration - HoduCC has integrated ZOHO CRM software to assist
call centers in getting connected to their customer base by a single tap.
• Survey Module (IVR & Agent) - HoduCC provides a platform to getcustomer
reviews. Once the conversation between agent and customer completes, agents
are provided the option to transfer the call to IVR. IVR asks questions related
to customer experience and collects customer reviews.
• Easily manage outbound calls - HoduCC is the best outbound contact center
software.  It  is  the  best  solution  for  businesses  having  a  large  volume  of
outgoing calls. It assists call centers in managing calls, generating good quality
leads, motivating agents, and offering excellent customer satisfaction.
 If you are also interested in making your call center more customer-oriented, then
feel  free  to  get  in  contact  with  us  at  HoduSoft  to  optimize  HoduCC call  center
software as per requirements. 
 HoduSoft  offers  total  support  to  setup  HoduCC contact  center  software  at  your
workplace and also provides training to use the call center software more effectively. 
 For more inquiries on HoduSoft's Outbound call center software, get in touch with
our experts at +1-707-708-4638 or email:[email protected], or have a look at our
website https://hodusoft.com/contact-center-software/
source:https://bit.ly/3gNROAQ