HoduSoft announces the inclusion of predictive dialer software in contact center software for call center service providers
                     HoduSoft announces the inclusion of predictive dialer 
software in contact center software for call center 
service providers
HoduSoft  announces the inclusion of predictive dialer software in call  center
software to help businesses in effectively handling substantial call volumes.
HoduSoft, one of the best communication solution providers, announced the launch
of a predictive dialer in its contact center software.
Customer service agents handle hundreds of customer queries every day and offer
customers  satisfactory  and  quick  resolution.  It  becomes  challenging  for  them  to
manage  it  effectively,  but  this  issue  can  be  resolved  quickly  by  using  HoduSoft
contact center software, inclusive of predictive dialer software. 
On the occasion of the launch of predictive dialer software in contact center software,
VP of HoduSoft said, "Our omnichannel contact center software is rich in features
and inclusion of predictive dialer software makes it best in the market. It allows video
and social media integration, voice, SMS, chat, email, video, etc. It also comprises
features  including  automatic  intelligent  call  distribution  and  skill-based  routing,
which helps to handle inbound calls effectively."
It  also offers innovative features to assist  agents in effectively handling outbound
calls. Since everyday agents are assigned the task to call thousands of numbers and
manual dialing is not possible in this case. 
Even automatic dialing features have certain limitations like customers may face busy
tones or calls may get transferred into an answering machine, which makes agents
frustrated. It is where the predictive dialer software of HoduSoft comes into place. It
assists in facilitating the work and easing the burden of customer service executives.
The predictive dialer software enhances the productivity and efficiency of the agents.
It  takes  inputs  from the  list  of  telephone  numbers  and  dials  the  number.  It  also
reduces  the  idle  time of  agents  as  it  starts  preparing to  dial  the  next  call  as  the
previous call is about to complete. 
It enhances agent productivity as no time is spent on dialing calls by the agents and
customers to pick up the phone. It assists agents in shifting from one call to another
quickly.
Businesses interested in call center software, inclusive of predictive dialer software,
can get in touch with HoduSoft. 
Get in touch:
Email: [email protected]
Contact number: +1 707-708-4638, +91 8866728362
For more details visit our website: 
https://hodusoft.com/
Source:  https://www.prlog.org/12839866-hodusoft-announces-the-inclusion-of-predictive-dialer-
software-in-contact-center-software.html