HoduSoft Introduced Single-tenant & Multi-tenant Omnichannel Contact Center Software for Businesses--done
                     PR: HoduSoft Introduced Single-tenant & Multi-tenant 
Omnichannel Contact Center Software for Businesses
December  21,  2020;  India:  HoduSoft,  a  well-known  VoIP  (Voice  over  Internet
Protocol) solution provider has announced HoduCC in Single-Tenant and Multi-Tenant
omnichannel contact center software versions for various types of businesses. As
the name suggests, the single-tenant version can be used by the end-users for their
own usage. The major customers of single-tenant contact center software are call
centers, banks, insurance companies, BPO’s, healthcare, manufacturing, and various
other  businesses  that  are  looking  for  more  customer  engagement  and  increased
customer satisfaction. The multi-tenant version on the other hand is mainly used by
the Internet Telephony Service Providers (ITSP’s),  Internet Service Providers (ISP’s),
Telecoms, and VoIP service providers to provide hosted call center or contact center as
a service. It means that these service providers host the software on their server and
provide it as a service to the end-users, known as tenants. As they can host multiple
tenants on a single service with unique login credentials and data security, it is termed
as a multi-tenant contact center solution. 
On the announcement of the HoduCC Single-Tenant and Multi-Tenant omnichannel contact
center software. Mr. Bharat Lalcheta, Co-Founder & CTO said, “HoduCC is one of the best
products offered by HoduSoft. It is wide-ranging and consolidated contact/call center
software that guarantees to provide the best call center software to suit all kinds of
call  centers.  Our  highly  skilled  team  of  developers  has  hands-on  experience  in
developing  the  best-in-class  contact/call  center  solutions  to  serve  the  needs  of
assorted businesses. The Single-Tenant and Multi-Tenant omnichannel contact center
solution offered by our experts comprises intelligence, security, and advanced features
to  ensure better  efficiency,  quick  service,  and most  importantly  a  great  customer
experience.”
Mr.  Bharat  Lalcheta  further  added,  “HoduCC’s  Single-Tenant  and  Multi-Tenant
omnichannel contact center software versions have been designed in a way to
make  sure  that  the  user  loyalty  is  built  and  the  customers’  expectations  are
accomplished. Some of the key features of our HoduCC Contact/Call Center software
include real-time analytics, DID management, call transfer, advanced dialers, sticky
agent,  campaign  management,  DNC control,  call  conference,  and  more.  As  far  as
customer support is concerned, our customer support team strives to provide the best
possible customer support by offering personal and productive phone support within
an omnichannel customer journey. Our services can help contact/call center teams to
handle and resolve their customer’s issues quickly, evaluate and improve call center
operations, and deliver superior customer experience.”
HoduCC as an omnichannel contact center solution helps to enhance productivity by
promoting business communication. For any contact/call center looking to improve its
business  with  VoIP  solutions,  it’s  a  great  idea  to  opt  for  single  or  multi-tenant
omnichannel contact center software as per their business needs. The solutions
are quite affordable and help call center businesses to save on a lot of their telephonic
expenses. Moreover, by using VoIP call center software, businesses are able to provide
the best call quality, which further assists in attending to the needs of customers in a
better manner.
About HoduSoft
Established in the year 2015, HoduSoft is one of the top Voice over Internet Protocol
(VoIP)  solutions providers  having 200+ customers in 32 countries  spread across 6
continents along with 51 partners offering the products across the globe. With years of
experience  in  the  VoIP  industry,  HoduSoft  has  successfully  introduced  various
innovative products to redefine communication. The professionals at HoduSoft have
hands-on  experience  working  on  several  communication  projects,  thus  they
understand the key requirements of their customers and accordingly design products
that are efficient as well as user-friendly. 
Contact:
Company: HoduSoft 
Address:  
201-Sarthik II, 
Opp. Rajpath Club, 
SG Highway, Ahmedabad, 
Gujarat, India – 380054. 
Contact Number: 
Phone: INDIA: +91-79-48939393, +91-8866728362
USA:  +1 707-708-4638
Email: [email protected]
Website:  https://hodusoft.com/
Source:  https://www.prlog.org/12854505-hodusoft-introduced-single-tenant-multi-
tenant-omnichannel-contact-center-software-for-businesses.html