Apology Letter to Customer 
                     Apology Letter to Customer
Sample Template
Apology letter to Customer
Important points while writing apology 
letter
Apology letter to customer - Sample
Apology Letter to Customer
 When a client or customer is wronged it is 
necessary to write an apology letter to 
customer
 Full responsibility of the mistake committed 
should be taken when apologizing to the 
customer
 The apology should be heartfelt and at the 
same time being professional is important
Important Points while writing Apology Letter
Following points should be taken into  
consideration while writing apology letter
 Admit the wrong doings and apologize for 
the same
 Offer an explanation of what happened
 Give a clear next step
 Follow up with the customer 
Apology Letter to Customer - Sample
  Date__________
 To,
customer’s Name     
Company Name    
Complete Address.
       City & Pin Code     
                                          Sub : Seeking Apology from Customer
  Dear Sir,
  I am writing this letter to apologize for the mistake committed by me for not tendering the 
hospitality which is the usual norm of our hotel. We regret for the discomfort caused to you.
We are attaching a coupon for free stay in our hotel as a gesture of goodwill. Kindly avail this. 
coupon by 30th November 2019
I hope you will overlook our mistake and continue your association with us. We assure you of 
best services and a strong long time relationship with you.
  Thanks & Regards,
Name of the Hotel
 
 
Download apology letters 
Sample Template in word and 
pdf 
Visit 
www.HRhelpboard.co
m