Training Needs Analysis 
                     Training Needs 
Analysis an Overview
by
Training Needs Analysis
Definition, Role & Requirement 
Role:  
Definition: The role of training needs analysis in HRM 
Training Needs Analysis  is defined as a is to understand the difference between the 
systematic process of identifying which current and desired performance of the 
kind of training is required and provide employee 
the details related to training 
implementation Requirement: 
It is a first step towards helping employee to 
improve their output at work
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Training Needs Analysis
Methods Mett
hod
•  Direct observation - The training managers observe Custt s  off  
the ome TNrr  
   working style of the employees. AFee
•  Interviews-  a face to face conversation about the way dba
   employee performs the job ck
•  Focus groups- a brainstorming process to understand Ass ir
ess Dire
the t men ct obs
   skill gaps among the employee tts// r
• r
erva
 Assessments/surveys- effective and simple way to surv teys t
iion
   identify the performance deficiencies in particular 
   department
IIntter• r Customer Feedback- The direct feedback from the Otthe
r vi
iew
   customer indicates the specific work area which needs rs Foc s
   improvement us  
r
•  Others- few other methods of training need analysis groups
such 
   as by reviewing relevant literature of the work area, with 
   the use of reports, records and work samples 3
 Training Needs Analysis 
 Process 
Performance  Gap  Anallysiis
Step 1- Performance Gap Analysis
The difference between the required and actual 
productivity of the organization Root  Cause  Anallysiis
Step 2- Root Cause Analysis
Tto determine the basic issue behind the 
performance gaps Needs  Anallysiis
Step 3- Needs Analysis
To design and implement the appropriate Recommendatiions
intervention to resolve the performance issues
Step 4- Recommendations
An appropriate training solution is proposed
Training Needs Analysis 
Objectives
Enable 
Create a Highlight the employees to 
appropriate work quality evaluate their 
performance issues in the current skill sets 
benchmark organization 
Objectives 
Training Needs Analysis
Help the Provide 
organization to Ensure that employee 
set appropriate customer opportunity to 
goals and achieve requirement upgrade skills
them is met
Training Needs Analysis 
Components 
Compon
entts  
Traiiniing  
Needss  
Anallysiis
Indiiviiduall  
Levell
Operattiionall  Organiizattiio
Levell nall  Levell
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Training Needs Analysis
Advantages and Disadvantages
Advantages 
• Determines the population which needs the training Disadvantages 
most •   A time consuming process
• Determines what kind of training is required •  Can be a costly affair for the company
• Helps the company to direct resources towards right • Low employee response affects the effectiveness of 
training programs process
• Helps  to improve their quality of services • Employee does not provide right information about 
• Helps to improve work productivity lack of skills. 
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Training Needs Analysis
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