Revolutionizing Restaurant Service with Voice Ordering
                     REVOLUTIONIZING RESTAURANT 
SERVICE WITH VOICE ORDERING
https://www.ibrinfotech.com/
The revolution in technology has changed the shape of so many industries. Every other day a new 
trend emerges. Keeping up with the dynamics of technology can get a bit challenging but that is the 
only way to survive in the market. It is the only way to continue earning your bread.
The advancement of technology has also seeped into the restaurant industry. Numerous trends in the 
restaurant industry have surfaced in previous years. The one that we are here to talk about is voice 
ordering for restaurants.
Artificial intelligence branched out to voice recognition which gave rise to voice ordering for 
restaurants. AI has become so competent in recent times that it has substituted human beings and 
their intelligence. The main focus of this technology is to create convenience for customers. Although 
the advantages do not limit themselves to the customers, it also goes far beyond that.
It has the potential to provide a complete facelift to the restaurant service industry. It will create 
immense benefits for both parties- the restaurant owners as well as the customers.
But, before jumping onto that topic. Let us understand what is voice ordering for restaurants.
Voice ordering for restaurants refers to a voice recognition technology that enables customers to 
place their food orders through a device such as a smart speaker or tablet. Customers just have to 
speak their order into the device, and it gets communicated to the restaurant kitchen or its point-of-
sale system.
It employs natural language processing and machine learning to process and interpret food orders 
placed by customers. It has the ability to provide personalized food recommendations based on 
dietary preferences, previous orders, or the customer’s wish.
-According to a report from  Voiceboat.ai approximately 66.4 million people now own a smart 
speaker device.
-Another report from Voiceboat.ai states that approximately 22.6% of respondents revealed 
that they use voice assistants to order food and groceries.
-A survey done by Capgemini regarding reasons for using voice assistants for food ordering 
reported that- The top reason for food ordering through voice assistants is convenience 
mentioned by 62% of surveyors. Some other reasons include hands-free operation and ease of 
use.
The above data serves as enough evidence that voice ordering is going to take over the 
restaurant service industry in the coming years. But to further prove the point, let’s look at 
some examples of big fast-food chains, which have been providing voice ordering assistants for 
their customers.
1.Mcdonald’s– This fast food giant has been providing voice ordering assistants to its 
customers in the U.S. since 2019. It allows customers to place orders using a self-service kiosk 
or by interacting directly with a voice assistant at the drive-thru. It has also invested in 
technology that can deliver personalized recommendations based on previous orders.
2.Domino’s Pizza– They have introduced their very own voice-ordering program called Doms. 
It lets customers place orders and also track their orders for them.
3.KFC– It has introduced a voice bot on Amazon Alexa that can take food orders, track delivery, 
recommend dishes, get a promotional offer, and lastly hear a silly chicken joke.
These are some of the fast food chains which have adopted voice ordering. Other chains like 
Starbucks, Dunkin’ Donuts, and more have also started to use voice ordering platforms.
This new trend in the restaurant industry has revolutionized the way customers gave orders 
and restaurant owners received them. Gone are the days, when the customers had to wait for 
waiters to take their orders or stand in a long line to place an order while you are hungry. 
Now, all of this can be done by just interacting with a bot.
All of the above information proves the great benefits of voice ordering for the restaurant 
industry. But it does not stop here. Let us explore more ways in which voice ordering for the 
restaurant industry can reap the benefits.
 Improved Efficiency
Voice ordering enables restaurants to smooth out their operations and lessen wait times. Rather 
than customers having to wait in line to place their orders, they get to simply speak their orders into 
a device, which then transfers the order to the kitchen. This helps in speeding up the ordering 
process, brings down errors, and permits restaurant staff to concentrate on other big tasks.
 Enhanced Customer Experience
 Voice ordering for the restaurant industry aids in improving the overall customer experience. 
 It lets customers order quickly and easily, without them having to navigate complicated 
menus or communicate with otherwise occupied staff. This can result in escalated customer 
satisfaction and loyalty.
 Boosted Accuracy
Another great benefit of voice ordering technology is that it is astoundingly accurate, which 
results in likely fewer orders being misunderstood or misread. This can lower the number of 
mistakes in orders and cut back the requirement for staff members to double-check or repeat 
orders.
 Cost Efficient
Ultimately it all boils down to the cost. Voice ordering for the restaurant industry helps 
restaurant owners save money. It can help in cutting down on labor costs, lessening the need 
for staff to take orders. Furthermore, by bringing down errors and enhancing efficiency, 
restaurants can cut down waste and save money on food costs.
 Integration with Other Technologies
This is the most beneficial aspect of voice ordering. It lets other technologies, for instance, 
digital menus, payment systems, loyalty programs, and other restaurant management systems 
be integrated with it. This produces a smooth, overall customer experience that considerably 
improves customer satisfaction and loyalty.
 Bag first-mover advantage
This technology is still in its infancy stage, meaning that not many restaurants have adopted it. 
Implementing voice ordering technology now can provide you with multiple first-mover 
advantages. For starters, it can help you immensely in marketing. It can set you apart from 
your competitors and gift you with a USP.
In a nutshell, although voice ordering for the restaurant industry is yet in the initial stages of 
adoption, it displays a promise to transform the restaurant service industry. It can profit 
restaurants by bringing down wait times, boosting accuracy, enhancing efficiency, and improving 
end-to-end customer experience. It also supports restaurants save labor costs by lessening the 
requirement for staff members to take orders. Adding to this, voice ordering allows integration 
with other technologies, like digital menus, payment systems, loyalty programs, and other 
restaurant management software to create a sleek overall customer experience.
Are you looking for custom-made restaurant management software that provides voice ordering 
features?
IBR Infotech is a custom restaurant management software development company. We offer 
solutions to your unique problems. Our team of highly skilled developers collaborates with 
our clients to understand their specific needs and then tailor software accordingly. We have 
been developing restaurant management software for over a decade. Providing us with a 
compilation of experiences. We have been fortunate enough to curate a satisfied list of 
clients.
To book a consultation– shoot an e-mail or give us a call.
THANK YOU
Phone - +15035757893
Email - [email protected]
Website - https://www.ibrinfotech.com/