This article covers – Overall understanding of the domain Important concepts to focus on from exam point of view The article is split into 10 parts as below: Part 1 – Information Systems operations, Management of IS operations, ITSM Part 2 – Service Level Agreements, Operational Level Agreements, Incident and problem Management process https://www.infosectrain.com/blog/cisa-domain-4-information-systems-operations-maintenance-and-service-management/