Intalk
Uploaded on Nov 3, 2022
Simplifying Customer Support with Advanced Helpdesk Capabilities • Ticketing Features & SLA Management • Quick Deployment. Dynamic APIs for database, CRM & Payment Gateway • Multiple Hosting Modes: On Premise or Cloud • Logical Process Customization: Ticket Fields, Workflows • Multi-lingual UI support • Pre-defined Rules: Trigger Notifications, Escalations • Quick Deployment. Dynamic APIs for database, CRM & Payment Gateway • Collaborate with external teams on issues on same platform • Omnichannel: Email, Voice, Chat, Social Media & Messengers Integration • Inbuilt Knowledgebase • Real-time Analytics & Reporting • Customer Portal Customization • 1:1 Onboarding & Process Customization • Integrated Mobile App: Work from anywhere • AI & NLP: Auto-assign & auto-reply to issues
Omnichannel Customer Interaction Platform
cti
o
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300+ Customers | 12+ Business Verticals | 15+ Countries | M Daily I
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www.agami-tech.com
Omnichannel Customer Interaction
Platform
Navigational
Inbound Outbound Intelligent In-built NLP Informational
Call Center Soluti IVR
on Conversational Dialer Capabilities
Chatbots
Unified Real-time
CRM Designer Quality Surveys Communication Reporting
Management &
Platform &
Feedback
Analytics
REC
Integrated Dynamic API
Mobile App Cloud, On-Premise Multi-lingual & & Hybrid UI Support
Recording Customised Deployment
Integrations
Simplifying Customer Support
with Advanced Helpdesk
Capabilities
Ticketing Features & Quick Deploymen. Dynamic Multiple Hosting Logical Process Multi-lingual
SLA Management APIs for database, CRM & Modes: On Premise Customisation: Ticket UI support
Payment Gateway or Cloud Fields,
Workflows
Pre-defined Rules : Quick Deployment. Collaborate with Omnichannel: Email, Inbuilt
Trigger Dynamic APIs for database, external teams on Voice, Chat, Social Media Knowledgebase
Notifications, CRM & Payment Gateway issues on same platform & Messengers
Escalations Integration
Realtime Analytics Customer Portal 1:1 Onboarding & Integrated Mobile App: AI & NLP:
& Reporting Customisation Process Customisation Work from anywhere Auto-assign &
auto-reply to issues
PRE-INTEGRATED
WITH
WhatsApp
For Busin
ess
+91 91529 [email protected]
87827
ns
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