Outbound and Inbound call center Software solution and Virtual Call Center Software in India | 
                     Best Virtual Call Center 
Software in India
What is outbound call center software?
An outbound call center software is the latest technology that 
connects call centers to their customers. It is an all-in-one solution 
that allows for better communication between companies and 
consumers. A Call center dialer software makes it easier for 
businesses to communicate with clients, prospects, and leads.
The outbound call center software plays an important role in the 
world economy. It reduces costs for businesses through greater 
efficiency in contacting potential customers. It also improves 
customer satisfaction by allowing companies to remain connected to 
their customers.
Call Center Dialer Software
If you are running a call center business, you will need to have a 
call center dialer software. In the past, it used to be that 
outbound call center made more money than those who were 
inbound because they were able to get their salespeople to sell 
at a much higher rate.
In today's world, however, this has changed and having a sales 
team that can generate inbound calls is a much better way for a 
company to generate revenue. But if you have a sales team that 
is generating outbound calls, you still need call center dialer
 software so they can be more productive and efficient with the 
calls they do make.
Call Center Dialer Software
The call center dialer software also tracks each agent's 
performance by recording the number of calls made each day, 
how many times the number was busy or unavailable, how long 
it took the agent to complete each call, and how much time was 
spent on hold waiting for another person to answer. The analysis 
that can be performed on this data makes this type of system 
valuable for improving an organization's efficiency.
The main purpose for using this type of system is automation. 
Agents can spend more time selling instead of making calls 
because the system performs all the legwork for them.
Inbound call center solution and services 
Inbound call center solution and services help to improve 
customer service and also the bottom line. A great inbound call 
center solution is crucial for any company that wants to be able 
to answer calls from customers.
When a company uses an inbound call center, they will typically 
use a combination of different technologies to reduce the cost of 
customer service while improving the quality of the experience 
for customers. Many companies require a cloud call center
 solution platform to provide a robust set of tools that allow them 
to manage their business more effectively.
Inbound call center solution and services 
 Multi-Channel Interaction Handling
 Intelligent IVR
 Automatic Call Distribution (ACD)
 Meeting & Callback Scheduler
 Call Recording
 A Spectacular Configuration Manager
 Multi-Level Disposition Labelling
 Web Call Back
 CTI Screen Pop-Ups
 Real-time Monitoring
 Sticky Agent
 Mobile Agent
 Customer Satisfaction Rating
 Intelligent Contact Routing
 Historical Reports & Real-time Dashboard
Inbound call center solution and services 
With intalk.io businesses can effectively expect:
 Enhanced your FCR (beyond 78%)
 Increase Agent Productivity (beyond 55%)
 Reduce Call Transfer Rates (below 32%)
 Decrease Average handle Time (below 51sec)
 Improve Net Promoter Score (beyond 24%)