How does Salesforce work with CTI Integration &  Benifits | Features available on Freshdesk Phone integration 
                     Features that are available on Freshdesk 
Phone integration
What is Freshdesk used for?
Freshdesk is a cloud based customer support software solution for businesses of 
all sizes. Freshdesk allows you to manage your customers, create context 
sensitive knowledge base, monitor performance and track the history of your 
customers. It has a built-in ticketing system that allows you to take care of your 
common tickets at first instance. Freshdesk offers support for multiple channels, 
including email, social media, forums, phone calls and other channels.
With intalk.io and Freshdesk phone integration, agents can now make calls from 
within the CRM itself. Freshdesk, one of the most popular customer support 
platforms is now integrated with intalk. The Freshdesk phone integration with 
intalk.io empowers contact center agents to provide the customer with the best 
of CX.
How does Salesforce work with CTI Integration?
Salesforce is a CRM (Customer Relationship Management) tool which helps 
businesses manage their sales and marketing efforts easily and effectively. It is a 
comprehensive solution that offers features like lead tracking system, contact 
management, opportunity tracking and more.
Salesforce is a cloud-based business management software. Salesforce works 
with CTI Integration. CTI Integration is a cloud-based application that provides 
cloud call center solutions to their customers with the help of Salesforce.
CTI Integration has hundreds of thousands of users all over the world. With the 
help of Salesforce CTI Integration with intalk.io, the customer support team can 
be more productive and efficient in handling customer queries and concerns 
regarding their products and services.
Benefits of intalk.io and Salesforce CTI Integration?
The main purpose of this integration is to integrate your contact center with 
Salesforce CRM. Our functionality helps you manage contacts via an interface 
that lets you access all the information that you require. This information 
includes: contact information, call logs, notes, and more.
 Single Sign-On
 Click-to-Call Functionality
 CTI-Pop ups
 Voice Logs and Reports
Benefits of Zoho telephony API with intalk
Zoho telephony API with intalk provides a powerful and flexible way for you to integrate 
your application with Zoho telephony. It is very easy to use and allows the user to get the 
best out of the application. Zoho telephony API with intalk is a perfect platform for 
businesses who want to provide their customers with a voice communication service. It 
can also be used for business-to-business applications.
The intalk.io integration with Zoho
 telephony API has the following 
advantages:
● Single Sign-On
● Easy Access To Customer Information
● Calling is simply one click away
● Call Reports and Voice Logs
● CTI Pop-Ups