Virtual call center software with cloud inbound & Outbound call center Software
                     #BreakAllBarriers To A 
Great CX
Omnichannel  
Customer 
Interaction  
Platform
CUSTOMER SUPPORT SALES INTEGRATION
300+ CUSTOMERS | 12+ BUSINESS VERTICALS | 15+ COUNTRIES
+91 9152987827 www.intalk.io [email protected]
WE HAVE A SIMPLE 
AGENDA,  TO ENHANCE
YOUR CX!
INCREASED 
ROI
INCREASED  
FCR RATE
REDUCED  
AHT
MEET 
YOUR SLA
IMPROVED CUSTOMER 
 SATISFACTION
HAS MULTIPLE HOSTING 
MODELS
On-Cloud On-Premise Hybrid
If you are looking for a quick If you are an enterprise or a  If you are looking for a flexible  
start-  up and aiming to focus on large-scale BPO, looking for a deployment to manage 
your core business ideas complete control  over your  interaction  volumes and ensure 
without  having the hassles of solution, then intalk.io can be  data security,  then intalk.io 
managing  the contact center indigenously deployed in your  platform can  be  deployed in a 
solution from  an IT/Admin premises with the availability of  hybrid mode i.e. a  mix of on-
perspective. industry-standard hardware. premises private cloud  and 
public cloud services.
+91 9152987827 www.intalk.io [email protected] 2
EACH CUSTOMER IS 
UNIQUE, AND SO IS 
THEIR
iCntHalkA.ioN SNupEpoLrt sO MFult i-channel 
IPntRerEacFtioEnR  ToE ENnsCurEe !A Seamless 
Experience  With A 
Virtual Call Center Software
+91 9152987827 www.intalk.io [email protected] 3
CONTACT CENTER INTEGRATIONS  
FOR A SUPERIOR CX
Leads  HelpDesk
CRM
HRMS
intalk.io
ERP
Seamless CRM Integrations
Salesforce CTI, Zoho Telephony API & Freshdesk Phone 
Integration
+91 9152987827 www.intalk.io [email protected] 4
PRE-CONFIGURED 
INTEGRATIONS
These are tailor-made to go hand in hand w|i th intalk.io
ChatBot
Hospital Bot
Multi-channel &
Multi-platform Book an 
appointment
Support
What kind of doctor are 
SLAs & Multi- you  looking for?
level  Gynaecologis Surgeon
Escalations t
Dermatologi Cardiologi
st st
In-built Multi-lingual Gen. Physician
Support
Cardiologist
Enhanced Reports & Please choose one from the  available 
Analytics options.
Provide Support Powered by AI (Artificial 
On-The-Go with Mobile Intelligence)
App All your interactions are 
seamlessly  automated
Single Sign-On with AD, 2FA
ChatBot will add value to your 
business  by auto-generating 
quality leads
Knowledgebas It will improves the overall 
e,  Articles & customer  experience
FAQs
Mobile App Integrat
ion
Fret not, intalk.io can be easily integrated into your 
existing  mobile application. We have designed intalk.io 
to ensure perfect interoperability between your existing 
mobile app & our software. Empower your mobile 
+91 application withw  winwt.ainlkta.liko.’is telepmhaorkneyti nagb@iliintiteaslk .ai nd 5
9152w9i8tn7e82ss7 the diffeorence. o
MOBILE APP Your Agents 
Best Buddy
Effortless conversations on the go! You might be out 
to  walk your dog or to have your favorite ice cream, 
intalk.io’s mobile application will make sure that you 
are always connected to your customers, no matter 
where you are. It is a inbound call center solution and 
outbound call center software.
Customer Service 
Perfected!
intalk.io mobile app gives your 
agents the  liberty to make 
outbound calls and receive  inbound 
calls on-the-go.
Never feel out of place
intalk.io mobile app makes available 
all  the information of your 
Hospital customers easily to  ensure that you 
Bot
never feel out of place  when you 
Rinteercaoctr wdit hI tyo Aurl clustomers.
intalk.io mobile application is a call 
centre dialer software records all the 
 conversations between your agents 
and  your customers to ensure that 
you have a  track over the minutest 
details.
Bolster the
Customer-Agent 
Relationship
intalk.io mobile application connects 
your  customers to the same agent 
each time  they call, so that they 
feel comfortable and  connected 
during each conversation.
+91 www.intalk.i [email protected] 6
9152987827 o o
FOR CUSTOMER SUPPORT & 
SALES
Reportin
Outbou
Inbou nd  g  & 
nd Dialer Analytics
Intellige Agent Login  
nt  IVR CRM . Total Calls  
Designer . Outbound Calls
. Inbound Calls  
. Script Adherence  
. Login History
. Cti Pop-ups  
Unified  Quality  . Call Queueing
Communicat Managem
ion  Supervisor Login  ent
Platform . Agent Productivity Report  
. Call Detail Report
. Agent Login History  
. Call Barge-in
Real- . Call Snoop
time  .HelpinB Call Conference  .
Reportin Call Whisperox
g &  Admin Login
Analytics . Sip Trunk Configuration  
. Email Configuration  
. Voicemail Configuration 
Intuitiv Surveys .  Skill Configuration
e  &  . Ivr Design Configuration  
.
Chatbo Feedba Call Routing Configuration .  Cpu/ram Usage
ts ck
Wallboard
. Service Level Agreement  
.
Integrat Average Handling Time  REC Mobile . Real-time Monitoring  
ed  App . Disposition Summary  
.
Recordi Agent Login History  . Customized Metrics
ng
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9152987827 o o
Here's What Our Customers Say 
About Us
intalk.io helps us Our tech ecosystem is a intalk.io helps us 
independently  handle uinntiaqluk.eio & integrated independently  handle 
customer queries across  our seamlessly  with our core customer queries across  our 
12 brands.  It seamlessly  systems & provided  12 brands.  It seamlessly  
integrated into our existing visibility on performance. We integrated into our existing 
CRM &  provides exceptional wcaelrlse,  able tow areitdutcime eosu&r CRM &  provides exceptional 
mhaovneitworiitnge ss eadnd report2i9ng ianvbcearrenaadgsoen ed the overall mhaovneitworiitnge ss eadnd report2i9ng 
caapparobxil.i t igerso. wWthe % efficiency. We  recommend caapparobxil.i t igerso. wWthe %
idneploypirnogd uctivity intalk.io platform to  all idneploypirnogd uctivity
intalk.io afte healthcare service providers. intalk.io afte
r r
Mr. Mukhtar Ansari Mr. Nadim Navde Ms. Tanuja 
AVP – Information Technology & Director - Information Babre
Infrastructure Technology
Programme Coordinator, 
iCALL,  Tata Institute of 
Social Sciences
CLIENT
S
BFSI BPO Government Healthcare E-commerce Others 
40% 15% 15% 10% 10% 10%
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9152987827 o o
60+ 15+  12+ 1M+
3Yea0rs of  0+Presence Customer Busines Daily  Management In  s s  Interaction
 Team Countries Verticals s
Experi-  ence
Agami Tech Pvt. Ltd.
We are a technology leader in the Customer 
Interaction and  Unified Communication Space with 
the  cloud call center solution.
GET IN TOUCH
+91 9152987827
marketing@intalk.
io 
 www.intalk.io
MUMBAI GURUGRAM SURAT
Corporate Office: North India Office: Innovation Center:
B-506, Mittal 822A, Tower B4, Spaze 109, Valentino, Near  
Commercia,  Asan Pada iTech  Park, Sohna Road, Khatodara GIDC BRTS 
Road,Marol,  Andheri Gurugram  (Delhi-NCR), Bus  Stop, Canal Road, 
(East), Mumbai,  India - Haryana, Udhana,  Surat, India - 
400059 India - 122018 395002.
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