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Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
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QUESTION 1 
The following commands are issued on a Cisco Router:  
 
Router(configuration)#access-list 199 permit tcp host 10.1.1.1 host 
172.16.1.1 
Router(configuration)#access-list 199 permit tcp host 172.16.1.1 host 
10.1.1.1  
Router(configuration)#exit  
Router#debug ip packet 199  
 
What will the debug output on the console show? 
 
A. All IP packets passing through the router 
B. Only IP packets with the source address of 10.1.1.1 
C. All IP packets from 10.1.1.1 to 172.16.1.1 
D. All IP Packets between 10.1.1.1 and 172.16.1.1 
 
Answer: D 
Explanation: 
In this example, the "debug ip packet" command is tied to access list 199, specifying which IP 
packets should be debugged. Access list 199 contains two lines, one going from the host with IP 
address 10.1.1.1 to 172.16.1.1 and the other specifying all TCP packets from host 172.16.1.1 to 
10.1.1.1. 
 
 
QUESTION 2 
What level of logging is enabled on a Router where the following logs are seen? %LINK-3-
UPDOWN: 
Interface FastEthernet0/1, changed state to up %LINEPROTO-5-UPDOWN: 
Line protocol on Interface FastEthernet0/1, changed state to up 
 
A. alerts 
B. critical 
C. errors 
D. notifications 
 
Answer: D 
Explanation: 
Cisco routers, switches, PIX and ASA firewalls prioritize log messages into 8 levels (0-7), as 
shown below: 
 
LevelLevel NameDescription 
0 Emergencies System is unusable 
1 Alerts Immediate action needed 
2 Critical Critical conditions 
3 Errors Error conditions 
4 Warnings Warning conditions 
5 Notifications Informational messages 
6 Informational Normal but significant conditions 
7 Debugging Debugging messages  
 
When you enable logging for a specific level, all logs of that severity and greater (numerically 
less) will be logged. In this case we can see that logging level of 3 (as seen by the 3 in "LINK-3-
UPDOWN") and level 5 (as seen by the 5 in "LINEPROTO-5-UPDOWN") are shown, which 
means that logging level 5 must have been configured. As shown by the table, logging level 5 is 
                                                                                
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Notifications. 
 
 
QUESTION 3 
You have the followings commands on your Cisco Router: 
 
ip ftp username admin 
ip ftp password backup 
 
You have been asked to switch from FTP to HTTP. Which two commands will you use to replace 
the existing commands? 
 
A. ip http username admin 
B. ip http client username admin 
C. ip http password backup 
D. ip http client password backup 
E. ip http server username admin 
F. ip http server password backup 
 
Answer: BD 
Explanation: 
Configuring the HTTP Client 
Perform this task to enable the HTTP client and configure optional client characteristics. The 
standard HTTP 1.1 client and the secure HTTP client are always enabled. No commands exist to 
disable the HTTP client. For information about configuring optional characteristics for the HTTPS 
client, see the HTTPS-HTTP Server and Client with SSL 3.0, Release 12.2(15)T, feature module. 
 
SUMMARY STEPS 
1. enable 
2. configure terminal 
3. ip http client cache {ager interval minutes | memory {file file-
size-limit | pool pool-size-limit} 
4. ip http client connection {forceclose | idle timeout seconds | retry 
count | timeout seconds} 
5. ip http client password password 
6. ip http client proxy-server proxy-name proxy-port port-number 
7. ip http client response timeout seconds 
8. ip http client source-interface type number 
9. ip http client username username 
 
Reference: HTTP 1.1 Web Server and Client. 
http://www.cisco.com/en/US/docs/ios/netmgmt/configuration/guide/nm_http_web.html 
 
 
QUESTION 4 
You have 2 NTP servers in your network - 10.1.1.1 and 10.1.1.2.  
You want to configure a Cisco router to use 10.1.1.2 as its NTP server before falling back to 
10.1.1.1. Which commands will you use to configure the router? 
 
A. ntp server 10.1.1.1 
ntp server 10.1.1.2 
B. ntp server 10.1.1.1 
ntp server 10.1.1.2 primary 
C. ntp server 10.1.1.1 
ntp server 10.1.1.2 prefer 
                                                                                
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D. ntp server 10.1.1.1 fallback 
ntp server 10.1.1.2 
 
Answer: C 
Explanation: 
A router can be configured to prefer an NTP source over another. A preferred server's responses 
are discarded only if they vary dramatically from the other time sources. Otherwise, the preferred 
server is used for synchronization without consideration of the other time sources. Preferred 
servers are usually specified when they are known to be extremely accurate. To specify a 
preferred server, use the prefer keyword appended to the ntp server command. The following 
example tells the router to prefer TimeServerOne over TimeServerTwo:  
Router#config terminal 
Enter configuration commands, one per line. End with CNTL/Z. 
 
Router(config)#ntp server TimeServerOne prefer 
Router(config)#ntp server TimeServerTwo 
Router(config)#^Z 
 
 
QUESTION 5 
A network administrator is troubleshooting an EIGRP connection between RouterA, IP address 
10.1.2.1, and RouterB, IP address 10.1.2.2. Given the debug output on RouterA, which two 
statements are true? (Choose two.) 
 
 
 
A. RouterA received a hello packet with mismatched autonomous system numbers. 
B. RouterA received a hello packet with mismatched hello timers. 
C. RouterA received a hello packet with mismatched authentication parameters. 
D. RouterA received a hello packet with mismatched metric-calculation mechanisms. 
E. RouterA will form an adjacency with RouterB. 
F. RouterA will not form an adjacency with RouterB. 
 
Answer: DF 
 
 
QUESTION 6 
Refer to the exhibit. How would you confirm on R1 that load balancing is actually occurring on the 
default- network (0.0.0.0)? 
 
                                                                                
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A. Use ping and the show ip route command to confirm the timers for each default network resets to 0. 
B. Load balancing does not occur over default networks; the second route will only be used for failover. 
C. Use an extended ping along with repeated show ip route commands to confirm the gateway of last 
resort address toggles back and forth. 
D. Use the traceroute command to an address that is not explicitly in the routing table. 
 
Answer: D 
 
Trouble Ticket (16 TT Questions and Answers) 
See the Topology, complete those 16 TT questions. 
                                                                                
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Ticket 1 : Switch Port Trunk 
 
Topology Overview (Actual Troubleshooting lab design is for below network design) 
 
- Client Should have IP 10.2.1.3 
- EIGRP 100 is running between switch DSW1 & DSW2 
- OSPF (Process ID 1) is running between R1, R2, R3, R4 
- Network of OSPF is redistributed in EIGRP 
- BGP 65001 is configured on R1 with Webserver cloud AS 65002 
- HSRP is running between DSW1 & DSW2 Switches 
 
The company has created the test bed shown in the layer 2 and layer 3 topology exhibits. 
This network consists of four routers, two layer 3 switches and two layer 2 switches. 
In the IPv4 layer 3 topology, R1, R2, R3, and R4 are running OSPF with an OSPF process 
number 1. 
DSW1, DSW2 and R4 are running EIGRP with an AS of 10. Redistribution is enabled where 
necessary. 
R1 is running a BGP AS with a number of 65001. This AS has an eBGP connection to AS 65002 
in the ISP's network. Because the company's address space is in the private range. 
R1 is also providing NAT translations between the inside (10.1.0.0/16 & 10.2.0.0/16) networks 
and outside (209.65.0.0/24) network. 
ASW1 and ASW2 are layer 2 switches. 
NTP is enabled on all devices with 209.65.200.226 serving as the master clock source. 
                                                                                
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The client workstations receive their IP address and default gateway via R4's DHCP server. 
The default gateway address of 10.2.1.254 is the IP address of HSRP group 10 which is running 
on DSW1 and DSW2. 
In the IPv6 layer 3 topology R1, R2, and R3 are running OSPFv3 with an OSPF process number 
6. 
DSW1, DSW2 and R4 are running RIPng process name RIP_ZONE. 
The two IPv6 routing domains, OSPF 6 and RIPng are connected via GRE tunnel running over 
the underlying IPv4 OSPF domain. Redistrution is enabled where necessary. 
Recently the implementation group has been using the test bed to do a `proof-of-concept' on 
several implementations. This involved changing the configuration on one or more of the devices. 
You will be presented with a series of trouble tickets related to issues introduced during these 
configurations. 
 
Note: Although trouble tickets have many similar fault indications, each ticket has its own issue 
and solution. 
 
Each ticket has 3 sub questions that need to be answered & topology remains same. 
Question-1 Fault is found on which device, 
Question-2 Fault condition is related to, 
Question-3 What exact problem is seen & what needs to be done for 
solution 
 
Client is unable to ping IP 209.65.200.241 
 
Solution:  
Steps need to follow as below: 
 
- When we check on client 1 & Client 2 desktop we are not receiving DHCP address from R4 
Ipconfig ----- Client will be getting 169.X.X.X  
 
- On ASW1 port Fa1/0/ 1 & Fa1/0/2 access port VLAN 10 was assigned which is using IP address 
10.2.1.0/24  
Sh run ------- & check for running config of int fa1/0/1 & fa1/0/2 
 
==================================================== 
interface FastEthernet1/0/1 switchport mode access switchport access 
vlan 10  
interface FastEthernet1/0/2 switchport mode access switchport access 
vlan 10 
==================================================== 
 
- We need to check on ASW 1 trunk port the trunk Po13 & Po23 were receiving VLAN 20 & 200 
but not VLAN 10 so that switch could not get DHCP IP address and was failing to reach IP 
address of Internet 
 
                                                                                
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- Change required: On ASW1 below change is required for switch-to-switch connectivity.. int 
range portchannel13,portchannel23 switchport trunk allowed vlan none switchport trunk allowed 
vlan 10,200 
 
--------------------------------------------------------------------------------------------------------------------------------- 
So in ticket Answer to the fault condition will be as : 
 
 
QUESTION 19 
The implementations group has been using the test bed to do a `proof-of-concept' that requires 
both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to 
the network addressing, routing scheme, DHCP services, NTP services, and FHRP services, a 
trouble ticket has been operated indicating that Client 1 cannot ping the 209.65.200.241 address. 
Use the supported commands to Isolated the cause of this fault and answer the following 
questions. On which device is the fault condition located? 
 
A. R1 
B. R2 
C. R3 
D. R4 
E. DSW1 
F. DSW2 
G. ASW1 
H. ASW2 
 
Answer: G 
Explanation: 
Since the Clients are getting an APIPA we know that DHCP is not working. However, upon closer 
examination of the ASW1 configuration we can see that the problem is not with DHCP, but the 
fact that the trunks on the port channels are only allowing VLANs 1-9, when the clients belong to 
VLAN 10. VLAN 10 is not traversing the trunk on ASW1, so the problem is with the trunk 
configuration on ASW1. 
 
 
QUESTION 20 
The implementations group has been using the test bed to do a `proof-of-concept' that requires 
both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to 
the network addressing, routing scheme, DHCP services, NTP services, and FHRP services, a 
trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address. 
Use the supported commands to isolated the cause of this fault and answer the following 
questions. The fault condition is related to which technology? 
                                                                                
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A. NTP 
B. Switch-to-Switch Connectivity 
C. Access Vlans 
D. Port Security 
E. VLAN ACL / Port ACL 
F. Switch Virtual Interface 
 
Answer: B 
Explanation: 
Since the Clients are getting an APIPA we know that DHCP is not working. However, upon closer 
examination of the ASW1 configuration we can see that the problem is not with DHCP, but the 
fact that the trunks on the port channels are only allowing VLANs 1-9, when the clients belong to 
VLAN 10. VLAN 10 is not traversing the trunk on ASW1, so the problem is with switch to switch 
connectivity, specifically the trunk configuration on ASW1. 
 
 
QUESTION 21 
The implementations group has been using the test bed to do a `proof-of-concept' that requires 
both Client 1 and Client 2 to access the WEB Server at 209.65.200.241. After several changes to 
the network addressing, routing scheme, DHCP services, NTP services, and FHRP services, a 
trouble ticket has been opened indicating that Client 1 cannot ping the 209.65.200.241 address. 
Use the supported commands to isolated the cause of this fault and answer the following 
questions. What is the solution to the fault condition? 
 
A. In Configuration mode, using the interface port-channel 13 command, then configure switchport trunk  
allowed vlan none followed by switchport trunk allowed vlan 20,200 commands. 
B. In Configuration mode, using the interface port-channel 13, port-channel 23, then configure switchport  
trunk none allowed vlan none followed by switchport trunk allowed vlan 10,200 commands. 
C. In Configuration mode, using the interface port-channel 23 command, then configure switchport trunk  
allowed vlan none followed by switchport trunk allowed vlan 20,200 commands. 
D. In Configuration mode, using the interface port-channel 23, port-channel, then configure switchport trunk  
allowed vlan none followed by switchport trunk allowed vlan 10,20,200 commands. 
 
Answer: B 
Explanation: 
We need to allow VLANs 10 and 200 on the trunks to restore full connectivity. This can be 
accomplished by issuing the "switchport trunk allowed vlan 10,200" command on the port 
channels used as trunks in DSW1. 
 
 
 
  
                                                                                
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