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NAH Q
CPHQ
NAHQ Certified Professional  in Healthcare Quality (CPHQ)
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Question: 1 
   
“Underuse is evidence by the fact that many scientifically sound practices are not used as often they should be, For 
example, biannual mammography screening in woman ages 40 to 69 has been proven beneficial and yet is 
performed less than 75 percent of the time.” This is the categorization of: 
 
A. Defects 
B. La of professionalism in Medical field 
C. La of care 
D. Healthcare practice 
 
Answer: A     
 
Question: 2 
   
__________ is a term applied when the proper clinical car process is not executed appropriately, such as giving the 
wrong drug to a patient or incorrectly administering the correct drug. 
 
A. Underuse 
B. Overuse 
C. Misuse 
D. Illegal use 
 
Answer: C     
 
Question: 3 
   
Crossing the Quality Chasm provided a blueprint for the future that classified and unified the components of quality 
through six aims for improvement, chain of effects, and simple rules for redesign of healthcare. The six aims for 
improvement, viewed also six dimensions of quality. Which of the following is NOT out of those dimensions? 
 
A. Safe 
B. Care centered 
C. Efficient 
D. Effective 
 
Answer: B     
 
Question: 4 
   
______________ can be measured by how well evidence-based practices are followed, such as the percentage of 
time diabetic patients receive all recommended care at each doctor visit, the percentage of hospital-acquired 
infections, or the percentage of patients who develop pressure ulcers (bed sores) while in the nursing home. 
 
A. Safe care 
B. Equitable care 
C. Effective care 
 
D. Timely care 
 
Answer: C     
 
Question: 5 
   
Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare, qualityis 
household word that evokes great emotion, including: 
 
A. Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members 
who observe the care of their loved ones 
B. Anxiety over the ever-increasing costs and complexities of care 
C. Patient centered measures 
D. Timely care that may be experienced in terms of performance of services 
 
Answer: A, B     
 
Question: 6 
   
There is a story of an intensive care unit (ICU) at Dominican Hospital in Santa Cruz Country, California. Dominican, a 
379-bed community hospital, is part of the 41-hospital Catholic Healthcare West system. “We used to replace 
ventilator circuit for incubated patients daily because we thought this helped to prevent pneumonia,” explained Lee 
Vanderpool, vice president. “”But the evidence shows that the more you interfere with that device, the more often 
you risk introducing infection. It turns out it is often better to leave it alone until it begins to become cloudy, or 
‘gunky,’ as the no clinicians say.” The hospital staff learned an important lesson from this experience that: 
 
A. Evidence is more powerful than intuition 
B. Intuition is more powerful than evidence 
C. Efforts improve mortality rate 
D. Introduction f a new protocol, or any new idea, involves education 
 
Answer: A     
 
Question: 7 
   
A number of attributes can characterize the quality of healthcare services. As, there are different groups involved in 
healthcare, such as physicians, patients and health insurers, tend to attach different levels of importance to 
particular attributes and as a result define quality care differently. Which of the following is/are NOT out of those 
attributes? 
 
A. Technical performance 
B. Responsiveness to patient preferences 
C. Excess staff 
D. Amenities 
 
Answer: C     
 
Question: 8 
 
   
Quality and technical performance refers to how well current scientific medical knowledge and technology are 
applied in a given situation. It is usually assessed in terms of: 
 
A. Timeliness and accuracy of the diagnosis 
B. Appropriateness of therapy and other medical interventions are performed 
C. The quality of interpersonal relationships 
D. Both A & B 
 
Answer: D     
 
Question: 9 
   
The quality of amenities of care refers to the characteristics of the setting in which the encounter between patient 
and clinician takes place, such as: 
 
A. Comfort 
B. Comfort, care and access 
C. Comfort, convenience and privacy 
D. Responsive to patient preferences 
 
Answer: C     
 
Question: 10 
   
Amenities may cover areas as mentioned below EXCEPT: 
 
A. Ample and convenient parking 
B. Good directional signs 
C. Comfortable waiting rooms 
D. Vast and facilitated food providing area 
 
Answer: D