Customizations in Microsoft Dynamics 365
                     Customizations in 
Microsoft Dynamics 365
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Table of Contents
1) What is customizations in Dynamics 365
2) Types of Customizations
3) Benefits of Customization
4) Conclusion
What is customizations in Dynamics 365?
Microsoft Dynamics 365 customizations adapt 
the platform to unique business needs through 
low-code/no-code tools (fields, forms, workflows, 
dashboards) and professional development 
(plugins, JavaScript, web resources) for tailored 
processes, data models, and integrations.
Types of Customizations?
● Configuration (Low-Code/No-Code): Using built-in tools (like 
the App Designer or Advanced Settings) to alter existing 
components without code, ideal for simple changes.
● Custom Development (Pro-Code): Writing code (JavaScript, 
C# plugins) for complex logic or functionality not achievable 
through configuration. 
Benefits of Customizations?
● Increased Adoption: Intuitive interfaces reduce training time.
● Higher Productivity: Automation streamlines manual tasks.
● Better Insights: Tailored dashboards provide key business 
metrics.
● Improved Compliance: Granular security controls protect data. 
Conclusion
In conclusion, customization in Microsoft 
Dynamics 365 is a powerful tool for tailoring 
the platform to specific business needs, 
offering deep flexibility beyond simple 
configuration, but it requires a strategic, 
balanced approach to avoid future 
maintenance issues.