IS DYNAMICS 365 PART OF OFFICE 365
                     IS DYNAMICS 365 
PART OF OFFICE 365
Microsoft Dynamics 365 is an AI-powered 
suite of cloud-based business applications 
What is Dynamics from Microsoft that combines Customer 
365? Relationship Management (CRM) and 
Enterprise Resource Planning (ERP) to 
manage core business processes like 
sales, service, finance, and supply chain 
from a single, connected platform, helping 
businesses streamline operations, improve 
customer engagement.
What is Office 365?
Microsoft 365 is a cloud-powered productivity 
platform. A subscription to Microsoft 365 provides 
all of the following: The latest productivity apps, 
such as Microsoft Teams, Word, Excel, 
PowerPoint, Outlook, OneDrive, and so much 
more.Office 365 runs in the cloud, you can 
access your files and apps from any device and 
anywhere.
Key Features Of Dynamics 365 
Microsoft Dynamics 365 offers an integrated platform with 
key features like unified CRM & ERP, deep Microsoft 
Copilot AI integration for automation/insights, a modular 
design (Sales, Service, Finance, Supply Chain, etc.), 
seamless integration with the Microsoft Ecosystem 
(Teams, Power Platform), and tools for omnichannel 
engagement, financial management, and supply chain 
optimization, all built for scalability, security, and data-
driven decisions. 
Key Features Of Office 365?
Microsoft 365 (formerly Office 365) key features 
center on cloud-powered productivity, 
collaboration, and security, offering familiar apps 
(Word, Excel, PowerPoint, Outlook) with AI 
(Copilot), massive storage (OneDrive), unified 
communication (Teams), and enterprise-grade 
security, accessible across devices for seamless, 
real-time teamwork and automated workflows. 
Advantages Of Dynamics 365?
Seamless Microsoft Integration: Works smoothly with Outlook, Teams, 
Excel, and Power BI, reducing app switching and data entry.
Scalability & Flexibility: Grows with your business, from Business Central 
for SMEs to complex enterprise solutions.
Cloud-Based & Accessible: Work from anywhere on any device.
Enhanced Data & AI: Real-time analytics, predictive insights, and AI 
automation for better decisions.
Strong Security: Leverages Azure's security, with features like multi-factor 
authentication and compliance.
Disadvantages Of Dynamics 365?
High Costs: Significant initial implementation, subscription (especially 
for premium apps), and ongoing training expenses.
Steep Learning Curve: Complex features require substantial time and 
training for users to become proficient.
Implementation Complexity: Can be lengthy and challenging, requiring 
careful planning and expert partners.
Customization Challenges: Deep customizations can be difficult, costly, 
and potentially cause update conflicts.
Integration Hurdles: While great with Microsoft, integrating with non-
Microsoft or legacy systems can be problematic.
Advantages Of Office 365?
Enjoy the latest version of Microsoft- A big advantage of using Microsoft 365 is that you will always be entitled to 
download the very latest version. This means you always have access to the latest features and updates — allowing for 
improved efficiency, security and ease-of-use.
 Superior security features Critical- documents can be stored in the Microsoft cloud, which boasts impressive 
backup and resilience. It reduces the risk of documents being lost forever when a hard drive fails or a device is lost. 
Collaboration is easy-Don’t you just hate it when someone’s in the document you need to use? Then Microsoft 365 
might be for you. It allows everyone to contribute to a document at the same time.
You can work anywhere, anytime-One of the biggest benefits of Microsoft 365 is its flexibility. It allows you to work 
from anywhere on earth. All you need is an internet connection.
You unlock a whole range of built-in AI support-In addition to all these communication tools, Microsoft 365 also 
boasts a built-in AI assistant — known as Copilot — that can help streamline a variety of tasks.
Disadvantages Of Office 365?
Subscriptions aren’t for everyone-You don’t have to pay out one-time costs, but you do have to pay every 
month. This can be done via a registered credit card, or on a direct debit if you work with a Microsoft partner.
Compatibility issues with bespoke systems If- you use bespoke applications in-house, you may find that 
they struggle to keep up with Microsoft 365 as the continuous updates sometimes hurt compatibility and integration.
Constant updates mean constant changes Microsoft- 365 rolls out updates and features regularly. This is 
great for tech-savvy employees who are used to mastering tech quickly. But, if you have a workforce that is slow to 
adapt to changes, Microsoft 365 might cause problems.
Most people only use 20% of the functionality-It’s not uncommon for people to pay for more services than 
they use. This means that if you pay for a Microsoft 365 subscription, you might not be getting as much value out of it 
as you expect.
You don’t actually own the software-When you sign up for Microsoft 365, you aren’t buying the software. 
You are being given permission to use Microsoft’s IP. If Microsoft decides it doesn’t want to support Microsoft 365 
anymore, in theory, you lose access to your tools.