An easy overview of Information Technology in the Banking Sector
                     An easy overview of 
Information Technology 
in the Banking Sector
Introduction to Information 
Technology in Banking Sector
• Transfer of electronic funds and credit cards have made the E-Banking popular. 
• The concept came into existence in the UK and USA in the 1920s
• The revolution in electronics has made the process more regulatory and easy. 
• The big registers where the accounts and data were maintained was becoming 
hectic and the computers replaced them easily.
• It serves a lot of benefits to the customers as well to the Bank.
Benefits to the 
customer
• The customers can make the enquiries anywhere. They can check the balance 
easily without stepping into the banks.
• It lowers the cost of Banking over a period of time.
• The purchase of goods and services online is possible as one can do the online 
payment anytime. 
• The records are easy to see.
• Cash withdrawal through ATMs.
• The introduct ion  of  the schemes 
and off ers  are  easy to  in t roduce.
• Through In format ion Technology,  
banking can be stand in  the market  
Benefits to the Bank as the sector.• The reconc i l ia t ion between the 
branches is  poss ib le  which reduces 
the poss ib i l i ty  of  f rauds.  
• Customized serv ices
• Helps  in  mainta in ing the records
• Promotes the hea l thy re lat ionsh ip  
between the customers  and banks.
Impact on the service 
quality
• The services are possible through the smaller branches not just the large ones. It 
takes away the edge of marketing.
• The banking services are becoming less personal because of Information Technology. 
• To automate the smooth running of the online banking services, the banks have to 
open Call centers and BPOs for customer services.
• Maintaining the loyalty between one and another is affected which automatically 
affects the service quality.
Impact on the service 
quality
• The services are possible through the smaller branches not just the large ones. It 
takes away the edge of marketing.
• The banking services are becoming less personal because of Information Technology. 
• To automate the smooth running of the online banking services, the banks have to 
open Call centers and BPOs for customer services.
• Maintaining the loyalty between one and another is affected which automatically 
affects the service quality.
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