The COVID-19 pandemic adversely impacted the global economy. Nationwide lockdowns and social distancing norms were imposed across several countries, negatively affecting multiple industries, including the speech analytics industry. Uncertainty regarding the lockdowns made it difficult for the key market players to anticipate the recovery of the speech analytics market. Numerous speech analytics providers were under immense pressure across various fronts due to the COVID-19 pandemic. Several economies are shifting their focus from responding to the pandemic to economic recovery; hence, various growth opportunities are expected to emerge for the players operating in the speech analytics market due to a surge in demand for voice-enabled real-time speech analytics solutions.