eNlightBot : AI Enabled Chatbot Platform
                     ESDS Software Solution Pvt. Ltd.
The Digital Transformation Catalyst
https://www.esds.co.in
AI Enabled 
Chatbot Platform 
ESDS eNlightBot 
https://www.esds.co.in
95% Consumers Believe ‘Customer Service’ is Going to be the major beneficiary of Chatbots - Mindbrowser
85% Of All Customer Interactions will be Powered By Chatbots - Gartner
80% Of Businesses will want Chatbots by 2020
2021 Year of Chatbots
https://www.esds.co.in
Key Features 
Experience
Dialogue Management, Video, Images, Emoticons, 
Voice Technology, Designed to Mimic Human 
Interactions
Scalability 
Intelligence & Security
Switching between Scalable – Vertical 
Virtual & Real Agent, (Features), Scalable – 
Business Specific Horizontal (Users), 
Intelligence, NLU Automatic Updates 
Integration
Integration with Backend Systems, API Access, Site Search, Single 
Sign On, Ticketing Systems & CCM Software 
https://www.esds.co.in
SOCIAL MEDIA
Why should you use 
ESDS’s EnlightBot  
https://www.esds.co.in
Specialist Virtual Agent
Easy Assistance 
without Delay 03
01
Increases 
End User 
Satisfaction 05
Identifies Cross-Selling 
and Up-Selling Product 
and Services
02
Provides Self Service 04
Offers Personalized 
Banking Service and 
to End-Customers Assistance https://www.esds.co.in
Natural Language Understanding
Emulates Human Conversation and Understands 
Context to Complete Transactions
Gives Personalized Responses by 
Learning about the User
Executes Transactions on Behalf of User
Handles Complex Intents
Expedites Resolution through Proactive Services
https://www.esds.co.in
Thank You
https://www.esds.co.in