Professional Cloud Service Manager Certification Training Course
                     Professional 
Cloud  Service 
Manager  
CLead Aeuthor:r Martk ification
O’Loughlin
Syllabus
© 2016 Cloud Credential Council. All rights reserved.
ITIL® is a registered Trademark of AXELOS Limited. All rights 
reserved.
Table of 
Contents
What is the CCC Professional Cloud Service Manager 
Certification?  Who is this certification for?
Syllabus - Professional Cloud Service Manager
Module 1. Cloud Service Management 
Fundamentals  Module 2. Cloud Service 
Management Roles
Module 3. Cloud Service Strategy
Module 4. Cloud Service Design, Deployment and 
Migration  Module 5. Cloud Service Management
Module 6. Cloud Service 
Economics  Module 7. Cloud 
Service Governance
Module 8. Showing the Value of Cloud Services to the 
Business  Module 9: Popular Service Management 
Frameworks
Exam Details
WChloaudt C iresd etnhtiael C oCunCciCl  Professional Cloud 
Service Manager  Certification?
In an increasingly interconnected and complex IT environment, IT management 
is under  pressure to deliver more agile IT services and adapt to change. 
Organizations are adopting  strategies that include cloud computing in order to 
meet these challenges and offer reliable,  flexible and scalable services. Service 
management professionals are challenged to help  organizations optimally 
ensure measurable service delivery and management in cloud  environments.
The Professional Cloud Service Manager (PCSM) certification enables 
participants to design  and deliver cloud services. The certification provides a 
hands-on, practical approach to  understanding how cloud computing and cloud-
based services impact operations, and how  to adapt existing processes to 
deliver better services. The PCSM takes these factors and  ITIL® best practices 
into account to bridge service management gaps in cloud adoption.
Who is this 
certification for?
● IT Managers and CIOs
● Service Managers (with or without an ITIL 
background)
● Service Management Professionals
● Cloud Strategy and Management Consultants
© 2016 Cloud Credential Council. All rights reserved.
ITIL® is a registered Trademark of AXELOS Limited. All rights 
reserved.
● Service Architects, Technical Pre Sales Consultants
● IT Professionals
Syllabus - Professional Cloud Service 
Manager
Module 1. Cloud Service Management 
Fundamentals
● History of Cloud Computing
● Basics of Cloud Service Management
● Service Perspectives
● Relationship with IT Service Management (ITSM)
● Cloud Service and Support Models
Module 2. Cloud Service Management Roles
● Cloud Management Roles
● Service Management Roles
● Organizational Roles
Module 3. Cloud Service Strategy
● Cloud Strategy Fundamentals
● Key Drivers for Adoption
● Risk Management Overview
Module 4. Cloud Service Design, Deployment 
and Migration
● Basics of Cloud Service Design
● Dealing with Legacy Systems, Services and Applications
● Benchmarking of Cloud Services
● Cloud Service Capability Planning
● Cloud Service Deployment and Onboarding
● The Cloud Store
Module 5. Cloud Service Management
● Cloud Service Management Perspective
● Cloud Service Level Management & Service Assurance
● DevOps in a Cloud Environment
● Managing Cloud Service Configurations
● Change Management for Cloud Computing Environments
● Reacting to dema©n d20 f1o6r  CCloloudu dC rSedeernvtiicael Csouncil. All rights reserved.
ITIL® is a registered Trademark of AXELOS Limited. All rights 
reserved.
Module 6. Cloud Service Economics
● Pricing Models for Cloud Services
● Procurement of Cloud Based Services
● Cloud Service Charging
Module 7. Cloud Service Governance
● Basic Governance Definitions
● Cloud Governance Framework
● Cloud Governance Considerations
Module 8. Showing the Value of Cloud Services to 
the Business
● Understanding the Value of Cloud Services
● Linking the Value of Cloud Services to Strategy
● Measuring the Value of Cloud Services
© 2016 Cloud Credential Council. All rights reserved.
ITIL® is a registered Trademark of AXELOS Limited. All rights 
reserved.
Exam 
Details
Professional Cloud Service Manager Certification Exam
Exam Type Scenario Based, Complex Multiple Choice
No. of Questions 25
Duration 75 minutes
Additional 15 minutes additional time for candidates who speak 
Time  English as a  second language.
Provisions
Prerequisite There are no prerequisites. It is recommended that 
participants  have achieved the Cloud Technology 
Associate certification (or  its equivalent) and that 
participants are conversant in cloud  concepts and 
vocabulary. Participants further benefit from a  strong 
background in IT service management, who have  
completed one or more ITIL certifications or who have 
practical  experience in IT service management best-
practices.
Supervised (Proctored) Yes (Web/Live)
Open Book No
Pass Score 65%
Delivery Online
Cloud Credential 
Council
The Cloud Credential Council (CCC) is an international member-based 
organization  mandated to drive cloud readiness through effective competence 
development. The CCC  has established critical cloud certifications for key IT 
roles in order to cultivate cloud-ready  IT professionals. The certification 
scheme was developed after several years research  investment in over 20 
roles led by industry experts in conjunction with the leading  technology 
vendors in the cloud computing arena.
© 2016 Cloud Credential Council. All rights reserved.
ITIL® is a registered Trademark of AXELOS Limited. All rights 
reserved.