A Case Study On Mental Health Billing Services
                     A CASE STUDY ON MENTAL HEALTH BILLING SERVICES
Mental health professionals and specialty clinics have a major impact on society, with people getting aware 
of mental health and spending more on psychiatry over the past decade, mental health consultants and 
clinics are growing exponentially. Although the necessity of mental health services is increasing, it is also 
getting extremely difficult for service providers to get full reimbursement for their work.
Here’s a quick look out from 24/7 Medical Billing Services on how we helped one of our clients in 
mental/behavioral health practice experienced a shift in its operations within just 6 months.
Before we jump into how our client experienced sudden growth in their operations, here’s a snap into how 
mental health billing works.
In the mental health industry, so many professions provide various but specific services. Common mental 
health roles are psychiatrists, counselors, psychologists, clinicians, therapists, primary care physicians, and 
clinical social workers.
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[email protected]         https://www.247medicalbillingservices.com/          888-502-0537
[email protected]         https://www.247medicalbillingservices.com/          888-502-0537
Considering the service that a mental health professional offers, they might 
have different billing processes. Some of the most popular mental health 
billing consists:
• Behavioural health billing
• Psychotherapy billing
• Psychologist billing
• Psychiatric billing
• A non-profit mental health billing
• Therapist billing
A client at 24/7 Medical Billing Services is providing mental health service and 
here’s a briefcase study about its experience with us. We are keeping track of 
all the insurance guidelines and CPT codes. Changes are always important in 
every stage of revenue cycle management and medical billing.
 
[email protected]             https://www.247medicalbillingservices.com/       888-502-0537
The Challenges
When our mental health client, based out of Cleveland, Ohio, started its practice back in March 2015, 
they used to handle their whole RCM process with the internal team in the beginning but after 2 
years, they realized that they were not collecting revenue compared to the volume of patients. Their 
goal for the first 6 months was $100,000 but they could only generate about $35,000.
The major issues with denials were:
• Issues with credentialing: Incomplete credentialing with multiple payers which they thought was 
already handled with their internal team.
• Insufficient Eligibility & Benefits Checks: The demographics of the patients and their insurance 
information was not recorded correctly or they never verified the coverage/benefits with the payers.
• Coding Issues: The client failed to follow the most current and accurate billing and coding guidelines 
while filing the claims. For instance, they were coding the CPTs discontinued and replaced recently.
• Issues with filing: The client fell behind in billing out the claims to the payers in needed time 
because of the constant problems in their billing functions and resolving patient issues.
The practice was unable to find the way out to deal with the crisis of catching up with its current 
billing and handling its patients at the same time.
[email protected]             https://www.247medicalbillingservices.com/        888-502-0537
The Solution from 24/7 Medical Billing Services
The manager at the client-side found 24/7 Medical Billing Services through a 
Google Search; particularly our blog about mental healthcare service medical 
billing. On the first call with us, the manager spoke with one of our consultants 
about her billing problems. She asked our consultant if 24/7 Medical Billing 
Services could help her team and we offered her to do a sample audit and offer 
some recommendations based on our findings.
After a week and a few days, we shared the data of the sample audit with the 
practice manager and then the team came to know about various problems and 
risks in their medical billing functions.
After a few days, the client asked us to provide complete solutions to their 
problems with billing services. We recommended trying out 24/7 Medical Billing 
Services’ complete package and without wasting much of her time, our client 
side manager handed over their entire process to 24/7 Medical Billing Services.
[email protected]             https://www.247medicalbillingservices.com/        888-502-0537
The Results
Based on our finding if the initial audit, we were already aware of their medical 
billing process and issues with it. 24/7 Medical Billing Services team started the 
operations and in the first six months, we met our $100,000 revenue goal.” Right 
after, the client exceeded the goal up to $125,000 after just a few months. Our 
continuous efforts assisted our client to reduce the average AR over 90-120 days 
to most claims being paid under 30 to 35 days. We don’t have any AR for 
commercial payers over 30 days, except for a few cases.
Are you struggling with your medical billing of the mental health practice? It’s 
time to get in touch with the 24/7 Medical Billing Services.
We are a standalone service provider to multiple areas of the healthcare industry. 
Contact us and we will schedule a free consultation call with your team to discuss 
what can be improved with your practice.
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[email protected]             https://www.247medicalbillingservices.com/        888-502-0537
ABOUT US
• We are a medical billing company that offers ‘24/7 Medical Billing Services’ and 
support physicians, hospitals, medical institutions and group practices with our end to 
end medical billing solutions. We help you earn more revenue with our quick and 
affordable services. Our customized Revenue Cycle Management (RCM) solutions 
allow physicians to attract additional revenue and reduce administrative burden or 
losses.
• Our company was founded in 2005 and is now a leading organization of highly 
motivated and certified coders & billers in the US medical billing industry. Our current 
employee strength is 500+ and we have ambitious plans to grow more rapidly.
• As a leading Medical Billing Outsourcing Company we take care of the complete setup 
& enrolment in about one to four weeks time depending on the complexity of the 
project. We have certified trainers with 10+ years of experience to train the 
newcomers so they can get acquainted with the specialty jargons & stay updated with 
the recent coding developments.
[email protected]             https://www.247medicalbillingservices.com/       888-502-0537
CONTACT US
24/7 Medical Billing Services
16192 Coastal Hwy,
Lewes, DE – 19958
USA
Phone no : 
+1 888-502-0537
Email Address :
[email protected] 
[email protected]             https://www.247medicalbillingservices.com/       888-502-0537