How Useful is Six Sigma Certification in a Customer Support Role?
                     How useful is
Six Sigma Certification
in a  customer support 
role?
Six Sigma certification is indeed a great milestone in your career. The
certification acts like a ticket to a management level job. Besides that, 
Six  Sigma process is required in any quality-oriented job. So, if you are 
aiming  to climb the management ladder, Six Sigma certification is a 
must. Six  Sigma is a set of tools and techniques designed to improve 
quality.
It aims to reduce defects and errors, improve productivity and cut costs. 
Six  Sigma is not just a  certification; it is a  way of thinking. It is an effort 
to be  more effective and efficient. A Six Sigma starter kit is a 
combination of tools  and techniques which aims to reduce waste and 
errors in the processes  and systems. This can then be deployed to 
various kinds of work:  manufacturing, IT, Healthcare, Retail etc.
A Six Sigma starter kit can be used in any industry as it is not 
restricted to
manufacturing like some imagine. Certification is not necessary for  
someone to understand Six Sigma and does not have to have Six 
Sigma  certification to apply it. However certification does add 
credibility and is a  good way to show that you are serious about the 
Hdiscoipwline .is a Six Sigma 
Certification  Beneficial in 
Career Growth?
Six Sigma certification is recognized by leading organizations around 
the
world and is a measure of the level of quality and process capability 
to  provide a high level of customer satisfaction. A Six Sigma black 
belt is the  highest level of certification.
The Six Sigma approach is built on the premise that the organization 
knows
best how to solve its customers' problems, so the process of 
improvement  should be generated from within the company.
Six Sigma's value lies in the commitment of the organization to make  
continuous improvement a part of its business strategy. The 
certification  that a  person receives after completion of the project, in 
essence, provides  an indication of the skill sets that individual 
possesses, and is a valuable  asset to the individual in his career.
He is much more valuable to the company that he works for. Many 
top  companies offer big paychecks to those employees who have 
received  this certification, and therefore, it is in one's best interests to 
complete the  project and get certified.
v
Improving Help Desk Functions by 
Using  Lean Six Sigma
A Lean Six Sigma approach to help desk functions is a great way to 
achieve  process improvements and increase customer satisfaction. 
Lean Six Sigma  is an approach of reducing defects in an organization 
by bringing order  and discipline in processes.
The main benefit of Lean Six Sigma is that it helps the organization 
focus on
the most important part of their job and let them devote focus on the 
core  part. The help desk functions as an important component of 
many  companies.
It serves as a customer support system, assisting customers with  
difficulties or issues they have. These customer assistance demands 
are  usually referred to as service requests. The help desk helps to 
increase  customer satisfaction and loyalty by providing assistance. It 
also helps to  reduce costs by providing assistance to those 
customers who require  service and support. Lean Six Sigma is the 
application of Lean principles  and Six Sigma's quality improvement 
methodology in order to eliminate  waste from business processes 
and products. Using Lean Six Sigma to  improve customer service has 
a direct impact on the customer. The  impact can be seen in the 
reduction of service request costs as well as  increased customer 
satisfaction.
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