Customer Experience and Innovation Agility course – MITID Innovation
                     Customer 
Experience and 
Innovation Agility
About This Course
Learn how customer experience 
innovation is changing business practices 
to meet customers’ changing 
perspectives. The best companies 
understand that the most sustainable 
form of differentiation is Customer 
Experience Innovation. 
To,win today, companies need to create 
innovative personalized customer 
experience beyond just operational 
excellence mindset. This program is 
specially curated to provide holistic 
experiential learning on how to create 
innovative customer experiences. Learn 
Customer Experience Innovation 
framework and practice how to optimize, 
align and innovate your customer 
experiences journey.
Meet Your 
FastI pnacsedt rbusicnetsos erntrepreneur adept 
at scaling up technology startups. Deep 
experience and passion in setting up 
Global Technology Centers driving digital 
transformation, establishing new 
competencies, creating working culture 
fostering innovation, learnability, respect, 
trust & happiness. 
Skilled in meeting emerging technology 
trends, developing innovative solutions, 
and introducing change to organizational 
procedures. Strength in building, leading, 
and mentoring cross-functional teams.
During my career journey I have got an 
opportunity to work with super talented 
and humble people from C-DAC, Kanbay 
and Tieto across the globe keeping 
promises, winning customer trust and 
enjoying the work.
The journey continues with NordicMojo 
and PranaMojo ventures.
Steering member of CII, various 
Academia and Societal Engagements and 
mentor for CII zip start startup program.
Personal Interests Motorbiking, Yog 
enthusiast, social cause
Learning Outcomes
• Learn from Industry Experts
• Immersive learning experience focused 
on the latest business insights, trends 
and thought leadership
• Learn how to lead and deliver winning 
customer perspective in the times of 
change and uncertainty
• Opportunity to fast track your learning 
with fresh perspectives and exposure to 
Learn, Think, Act, Reflect model
Turn strategy into action
• Gain insights on modernizing the 
operations, processes, organization, and 
technology to be more nimble
• Experience Case Studies & Projects
• Review options, develop different 
scenarios, discuss plausible responses 
and outcomes together with Industry 
leaders
Get Energized
• Become a catalyst for fostering culture of 
innovation and agile processes to 
understand shifts in behavior
• Offer a holistic approach of learning 
including mentoring & daily mindfulness 
in parallel to learning sessions
• Leave inspired and full of bold new ideas 
for your future
Customer Experience and Innovation Agility
 course 
is specially curated to provide holistic 
experiential learning on how to create 
innovative customer experiences. Apply at 
MITID and learn how to lead and deliver 
winning customer perspective in the times 
of change and
uncertainty.
Conclusion
MIT ID Innovation Programme 
curates knowledge and experiences 
that challenge the very paradigm of 
evolution. And that's why we have 
set out to define the future of 
industries, communities, cities and 
ecosystems. MIT ID Innovation offers 
the best Creative Thinking Courses
We’d love to 
hear
from you.
MIT INSTITUTE OF DESIGN
Rajbaug,, Loni-Kalbhor, Pune-412201
+91-7038982225 / +91 
9834092369
[email protected]
.in