AI in Customer Experience: Regional Strategy
                     A global tech firm 
sought the right path to 
scale AI-CX
Netscribes delivered answers with 
multi-country research
A dual-method research 
approach across 8 countries
500 CX leaders 16 expert Mapped AI 
surveyed across interviews adoption levels, 
USA, UK, KSA, covering key pain points, and 
Japan & more industry verticals partner 
expectations
 Our research helped reshape 
GTM and product strategy
Prioritized use cases: voice ID, 
orchestration, flexible APIs
Messaging realigned to enterprise 
expectations
Enabled smarter market entry and 
partner alignment
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