Why my Alexa App Says Echo is Offline? 
                     WHY ALEXA APP SAYS
ECHO DOT IS OFFLINE
?
WHY ALEXA APP SAYS
ECHO DOT IS OFFLINE
?
Amazon Alexa is a smart digital assistant device. 
Alexa echo has mostly used to control your voice 
commands, other smart devices, make your home 
smart, listen to latest news updates, music, and 
more. But sometimes Alexa app indicates that the 
echo dot is offline but it is connected with Wi-Fi. 
CAUSES OF ECHO DOT 
IS OFFLINE
When you connect Amazon echo dot to a Wi-Fi network, the device show “offline”. 
But the Wi-Fi network is working and the amazon echo dot is offline.
• Weak Wi-Fi Network
• Plug-Out from the power connection
• Outdated software
• Uninstall Alexa App
• Old Alexa App
SOLUTIONS TO FIX ECHO 
DOT OFFLINE ISSUE
• Check the Power Connection
• Restart the Echo Device
• Move the Echo Dot Closer to the Router
• Check the Wi-Fi Network
• Update the Software
• Reset Echo Factory Settings
CONTACT ALEXA 
TECHNICAL EXPERTS
If the issue still persists again then you can contact amazon Alexa technical experts. 
The professional experts help you to resolve the echo dot offline issue. You can connect
 through Free Live Chat.
www.nextgenhomesolutions.us