When implementing a call center identity verification solution, there are some things you need to do to make the process more effective. One of them is automating as much as possible using a streamlined verification process. Doing this will shorten call times, maximize efficiency and increase revenue. Another thing you should do is use dynamic KBA to quickly approve orders and/or customer account changes. This can reduce multiple call transfers, improve customer satisfaction, reduce fraud, and keep you compliant. It is also important to look for a solution provider that offers several types of questions and allows you to set preferences for which questions will be asked. Doing this will provide the flexibility to adapt to your customer’s demographics and preferences and allow you to make changes based on CSR (customer service representative) feedback. For more information on how to implement call center identity verification solutions, visit our website at https://authid.ai/