AP-211 Exam Guide: Huawei HCIA-WLAN Certification Preparation
                     Salesforce
AP-211
ExamName: Salesforce Health Cloud Accredited Professional Exam
Exam Version: 18.3
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Question 1. (Single Select)
While running user acceptance testing (UAT) for a customer, an end user is unable to view certain data on
the Enhanced Timeline for Contact Center.
What should be the first step in troubleshooting this issue?
A: Ensure the user has the right object permissions.
B: Check the Enhanced Patient permission set assignment.
C: Check the Health Cloud Data permission set assignment.
D: Ensure the component has been activated.
Answer: A
Question 2. (Multi Select)
While working with a received document using Intelligent Document Automation, which three capabilities
should a consultant leverage with Health Cloud out-of-the-box?
Choose 3 answers
A: Document Rotation
B: Barcode Scanning
C: Record Type Association
D: Automated Document Checklist Item Creation
E: eFax Connection
Answer: A, C, D
Explanation:
Step-by-Step Explanatio n:
Health Cloud Intelligent Document Automation (IDA) Capabilities:
IDA automates processing of incoming documents (like insurance cards or clinical records).
Out-of-the-box features allow:
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Document Rotation: For correcting the orientation of scanned/received documents.
Record Type Association: For matching documents to appropriate Salesforce record types (such as
associating a document with a Patient or Encounter).
Automated Document Checklist Item Creation: Automatically creating checklist items for actions (e.g.,
missing forms or needed verifications).
Supported and Unsupported Features:
Barcode Scanning: Not an out-of-the-box feature of Health Cloud IDA (may require third-party solutions).
eFax Connection: While Health Cloud supports document management, direct eFax integration is not
out-of-the-box.
Official Document Extracts:
From Salesforce Help:
“You can rotate, associate, and automate checklist items for documents received in Health Cloud using
Intelligent Document Automation.”
— Administer Health Cloud – Document Automation
Intelligent Document Automation Overview
Question 3. (Multi Select)
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under
the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children's
Online Privacy Protection Act (COPPA)?
Choose 3 answers
A: Disclosing the organization's privacy policy to parents and obtaining their consent
B: Obtaining verified parental consent before collecting and storing any personal information of children
C: Implementing appropriate security measures to safeguard children's personal information
D: Ensuring information collected about children is protected with at rest and in-transit encryption
E: Ensuring that Bloomington Caregivers' system implementation partner has met all COPPA regulations
during the build phase
Answer: A, B, C
Explanation:
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Step-by-Step Explanatio n:
COPPA Requirements in Healthcare Applications:
Disclose privacy policy and obtain parental consent:
“Organizations must provide clear privacy notices to parents and obtain their consent before collecting any
personal information from children under 13.”
— Salesforce Security Guide, COPPA Compliance
Obtain verified parental consent before collection/storage:
“Verified parental consent is a core requirement for COPPA, prior to collection and storage of children’s
personal data.”
Implement security measures:
“Appropriate security controls and safeguards must be in place to protect children’s data as mandated by
COPPA.”
Encryption:
While encryption is a best practice (option D), COPPA explicitly requires appropriate security but does not
mandate encryption at rest and in transit as a specific requirement, though it is recommended.
Partner Compliance:
Option E refers to the implementation partner, but regulatory responsibility remains with the covered entity
(Bloomington Caregivers), not the partner.
Salesforce Security Implementation Guide – COPPA Compliance
Health Cloud Security and Compliance
Question 4. (Single Select)
When accessing a person account record within Health Cloud, the user must have access to the entire
account.
What should a consultant do in this scenario, according to Health Cloud implementation best practice?
A: Set Modify All on the Account object at the Profile level.
B: Set Contacts to Controlled by Parent.
C: Set Private for the Contact object.
D: Set the organization-wide default to Public Read Write for the Account object.
Answer: B
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Explanation:
Step-by-Step Explanatio n:
Salesforce Health Cloud Best Practice for Person Accounts Access:
Person Accounts in Salesforce are a combination of an Account and a Contact.
To ensure that access to the person account (patient record) gives access to all data on the record,
Salesforce recommends setting the Contact sharing setting to "Controlled by Parent".
This means the sharing and visibility of the Contact (patient details) will follow the sharing settings of the
parent Account (the Person Account).
Salesforce Documentation Reference:
“For Person Account sharing and access, set the Contact object sharing setting to Controlled by Parent.
This ensures that users with access to the Account (Person Account) also have access to the associated
Contact data.”
— Health Cloud Implementation Guide, Sharing and Access
Why Not the Other Options?
A . Set Modify All on the Account object at the Profile level: Too broad; not recommended due to least
privilege principle.
C . Set Private for the Contact object: Would prevent access to the Contact, even if user has access to the
Account.
D . Set the organization-wide default to Public Read Write for the Account object: Not best practice for
healthcare, as it risks overexposing sensitive data.
Health Cloud Implementation Guide – Sharing and Access
Question 5. (Multi Select)
Bloomington Caregivers would like to display patient information from both Salesforce standard objects and
data from an external system.
Which three Health Cloud features should a consultant recommend the company use to display this on the
patient record page?
Choose 3 answers
A: FlexCards
B: Salesforce Flows
C: Integration Procedures
D: DataRaptors
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E: Visualforce Pages
Answer: A, C, D
Explanation:
Step-by-Step Explanatio n:
Health Cloud Best Practice for Displaying Internal and External Data:
FlexCards (part of OmniStudio) can display data from multiple sources in a unified view on a patient record.
Integration Procedures connect to external systems and bring in data (e.g., from EHRs or other sources).
DataRaptors extract and transform Salesforce data for display and use in FlexCards.
Salesforce Documentation Reference:
“FlexCards can display internal Salesforce data and call Integration Procedures or DataRaptors to bring in
external or standard object data.”
— OmniStudio Standard Guide
“Integration Procedures are used to retrieve and update data from external systems and can be invoked
directly from FlexCards or OmniScripts.”
— OmniStudio Integration Procedures
“DataRaptors map Salesforce data to and from FlexCards and Integration Procedures, enabling seamless
display of patient information.”
— OmniStudio DataRaptors
Other Options:
Salesforce Flows: Good for automation but not for real-time display of combined external and internal data
on record pages.
Visualforce Pages: Legacy solution, not recommended for modern Health Cloud patient page display, and
does not natively integrate with OmniStudio tools.
OmniStudio Standard Guide
OmniStudio Integration Procedures
OmniStudio DataRaptors
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