Online shopping security matters: what you need to know
                     ONLINE SHOPPING SECURITY MATTERS:
WHAT YOU NEED TO KNOW
Online offi ce supply sales outpace those 
in  physical retail establishments. With 
more  traffic, fraudsters see more 
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problem for  companies; online security 
and the risk of data  falling into the 
wrong hands.
When Online Stores Crash
Print management, services, and supplies are highly unlikely to attract large 
amounts of  traffi c to their websites. The more likely scenario is a Distributed 
Denial of Service Attack  or DDoS. If a company or page has been featured in 
a popular show or showcased  heavily, this might be real business 
overwhelming the host server.
In 2021, there will be a record-breaking 9.84 mill ion DDoS attacks in 
the USA.  A  DDoS at tack employs utilizes bots to significantly 
raise traffic on an  ecommerce site. For businesses looking to take 
out the competition,
the disruption in regular service can degrade client confidence.
The fallout for small ecommerce websites can reach as high as
$50,000 per incident.
Other Types of Online Fraud
1 Interception 
fraud
2 Account takeover 
fraud
3 Triangulation 
fraud
3 Friendly 
fraud
1
Interception fraud
Interception fraud is an order placed 
as  usual with a matching shipping 
address  and stolen credit card 
information.  However, the actual 
purchaser intercepts  the order by 
calling the shipping company  or 
customer care representative to 
change  the final delivery address 
once the order is  accepted.
2
Account takeover 
 fraud
Account takeover fraud occurs when 
 criminals log into a customer’s 
account.  They have usually gained 
access to the  account by 
purchasing passwords from  the 
dark web or through phishing  
schemes. Once logged into the 
account,  criminals will make orders 
or change  customer details.
3
Triangulation fraud
Triangulation fraud is performed by 
setting up  a storefront with pricing that 
will attract  customers. They then use 
stolen credit card  numbers to purchase 
goods from other  ecommerce sites to 
fulfill their orders. As a  result, their 
customers receive their goods, but  the 
original store and the owners of the 
stolen  credit cards are victims of fraud.
4
Friendly fraud
Friendly fraud  is on
 based  care standard  for
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oerder  a product and then cite a 
problem with the  product or delivery 
to either request their  money back 
from the business or initiate a  
chargeback directly with their 
payment  processor.
Identifying  
Commercial Fraud
Many online store platforms 
have  the technology to help 
guard  against the most 
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industr pribnutesrinesses should be  
y  of thecriticalsigns of
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aplrotection for  the company 
and its customers.
Some things to look out for 
include:
Inconsistent order details are a big signal of potential fraud. For example, if the zip code 
and city  don’t match or the IP address of the shopper and their email address don’t 
match, it is most likely a  sign of attempted fraudulent activity.
When a client suddenly places a larger than average order, it is a giant red flag. It might 
be good to  contact the customer to confi rm the quantity and other details before 
processing the transaction.
Customers usually order using a specific IP address. Therefore, anytime a customer logs 
in from a new  IP, it is advisable to require additional login steps and follow up with the 
customer for an order  confirmation.
If a customer was not initially set up with multiple shipping addresses and is suddenly 
expanding the  number of delivery locations, it could be a sign of criminal activity.
The timeframe is another item to watch closely. Criminals usually utilize bots and will 
trigger a series  of activities in a short timeframe, such as multiple orders, multiple 
credit cards, or initiating several  declined transactions in a row.
With the rapid increase in online shopping platforms and the ongoing 
move of  consumers to digital channels, fraudsters are thriving on 
attacking businesses  and their customers. Those who are new to the 
ecommerce space are especially  vulnerable. Therefore, companies 
planning to operate or already use an online  store should make sure 
they are training staff and taking steps to secure  themselves and their 
customers.
MPS Power Portal, 
5LL0C5 E. Jackson St, Suite 
308
Tampa FL 33602
888-220-2458
www.powermps.com
Thank you for 
your  attention!