Helping Providers Monitor Patient Care Journey better | Quality Reviews Inc.
                     Helping Providers 
Monitor Patient Care 
Journey better
Observation done when the patient stays at the 
hospital is known as rounding. Here the patient 
might have undergone a treatment or may be under 
medication after suffering an illness. The patient 
might be observed in intensive care units or at 
different wards. The patient will be connected to 
various devices that measure the vitals where 
improvement should be seen and not vary from the 
standard levels. Here the staff  might visit the 
patient at regular intervals for rounding and also ask 
What is the patient what he/she feels to compare with data.
The same rounding is done at home when the 
Rounding? patient is not in a condition to go to the hospital. In the care journey of these patients, additional 
Remote Patient Monitoring Systems (RPMS) are used 
which send all real-time data on the vital levels and 
their trends to the providers. Any difference in the 
vital levels shall be communicated immediately by 
the members and staff  handling the patient for 
quick service recovery. 
To monitor the patient care journey 
experience at hospitals and home, most 
The healthcare organizations still use traditional patient satisfaction surveys sent through 
slow mail. These surveys get very less 
Problem responses and take longer to get back, analyze and finally act within which the 
golden hours would have passed. Due to 
this, medical  providers don’t learn about 
feedback on problems until it’s too late to 
rectify them. 
Solution
1. Slow feedback loop hinders care, quicken it 
using technology for quicker care. 
2. Optimize service recovery plan for easing 
your patients of their problems. 
3. Escalate patient requests through SMS text 
messages to decrease staff  response time.
4. Use a patient rounding tool that collects and 
displays patient feedback on an easy-to-
interpret dashboard for providers to at quickly. 
5. Streamline hospital workflows, such as 
discharge planning, with digital rounding 
solutions
6. To reduce staff  burnout and overwork, 
automate appropriate task routing and assist 
with task prioritization. 
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