Call Center Software and the Industries using Call Center Software
                     www.360quadrants.com 
Call Center Software and the Industries using Call Center Software
https://www.360quadrants.com/software/call-center-software
A call center is a centralized office used for receiving or communicating a large number of 
information enquiries by telephone. An inbound call center can operate incoming product 
or service support or enquiries from consumers. Outbound call centers are operated for 
telemarketing, market research, debt collection, emergency notifications, etc. The 
call center software handles individual communications, such as letters, faxes, live 
support software, social media, instant message, and e-mail. It is a central point from 
which all customer contacts are managed. It is a part of a company’s customer 
relationship management infrastructure.
Top Vendors of Call Center Software includes –
1 Zoho Desk – Zoho Desk is the best solution for IT support teams to effectively manage 
customer communication over phone, email, live chat, SMS text, social media and other 
channels. It is a help desk solution suitable for both small and midsize businesses.
2 CloudTalk – ClouldTalk is an innovative call center software that provides a telephonic 
interface to small and medium size companies. The software provides an advanced quality 
of communication with a variety of unique tools to their wide base of clients.
https://www.360quadrants.com/software/call-center-software
3 Agile CRM – Agile CRM is a cloud CRM software which is used for integrating marketing, services, sales, 
social media, and other essential avenues. Agile CRM is a single-stop hub for customer reports, marketing, 
and analytics to help to improve the company’s overall performance.
4 Zendesk – Zendesk is an all-round call-center software solution for businesses of every size. Zendesk’s 
help desk allows automatic ticket creation to help the customers across every channel. Zendesk’s call center 
tool helps the companies to lower its costs, raise productivity, and increase customer satisfaction.
5 JustCall – JustCall is a cloud-based calling software that helps companies to manage calls via web service 
or mobile app. JustCall phone system is useful for sales and support teams to make, receive, log or record 
calls directly from desktop or phone.
6 CallHippo – CallHippo is a famous call center management software that provides attractive features and 
applications in affordable and reasonable pricing models. Its key features include better customer 
management, AI-generated statistics, employee progress tracking, etc.
7 Servetel – Servetel is a cloud telephony solution that provides business communication services such as 
toll-free number, virtual phone number, number masking, voice broadcasting, IVR system, OTP verification 
and many other services to simplify and organize their complete communications.
Other vendors of Call Center Software are CloudCall, GoAutoDial, LANtelligence, Zailab, OXON Tech, i2x, Xarios, i800, 
Agaralabs, Imagicle, Kunnect, Diabolocom, Voxtron, Codelogic, CALLDESK, Loway, PlayVox, AMC Technology, Talkie, 
Conecteo, Dialer360 and Connex One.
https://www.360quadrants.com/software/call-center-software
Industries Using Call Center Software
Business Process Outsourcing (BPO) industry has been using contact center software in order to focus both on company’s 
internal processes and on customer communication. The call center agents frequently need to manage the inbound as well as 
outbound calls. With call center software, they can sell the services and offer customer support at an extended level to their 
clients.
The healthcare industry also uses call center technology to provide premier customer services and personalized care to their 
patients. The software provides multiple communication channels to their healthcare professionals for all the inquiries 
including insurance claims, outbound as well as inbound calls, appointment notifications, billing details, application 
information, etc.
Banking and financial services offers great customer support through advanced call center software for all its banking 
transactions. The bank uses the call center software for online transaction of amount transfer, management and maintenance 
of loan offerings, policy inquiries for various taxes, government rules and updates, etc.
https://www.360quadrants.com/software/call-center-software
About 360Quadrants
360Quadrants is the largest marketplace looking to disrupt US $3.7 trillion of technology spend and
is the only rating platform for vendors in the technology space. The platform provides users access
to unbiased information that helps them make qualified business decisions. 360Quadrants enables
vendors to influence the business decisions of potential clients. Vendors get to win ideal new
customers, customize their quadrants, decide key parameters, and position themselves strategically
in a niche space, to be consumed by giants and start-ups alike. Experts get to grow their brand and
increase their thought leadership. The platform targets the building of a social network that links
industry experts with companies worldwide. The platform has around 400 total buyers across
various markets.
360Quadrants will also be launching quadrants in fields like SEO Software, Payroll Software, and 
Marketplace Software.
https://www.360quadrants.com/software/call-center-software
 
Contact:
Mr. Agney Sugla
[email protected]
630 Dundee Road, Suite 430
Northbrook, IL 60062
https://www.360quadrants.com/software/call-center-software