What is Retail POS System, and how is it enhancing customer experience
                     www.360quadrants.com 
What is Retail POS System, and how is it enhancing customer 
experience?
https://www.360quadrants.com/software/retail-pos-system
Point of sales in the retail industry is an area surrounding the cash register where 
customers execute payments for purchase goods. POS is important for retailers as 
customers make purchasing decisions on high-margin products and other decisions 
right here. Earlier, cash registers were used to store cash and a few other information, 
but currently, POS evolved with more functionalities that provide retailers a chance to 
be ahead in the competition. Retailers need to put in some extra effort around 
segmentation and engagement policies to make a strong and long-lasting connection 
between the brand and customers. The best retail pos system market was valued at 
USD 9.26 billion in 2020 and is expected to grow at a CAGR of 9.5% from 2021 to 
2028.
POS actively helps in enhancing customer experience, here are a few of the 
ways:
Supports a growing range of preferred payment types
Customers vary from each other, and so does their mode of payment. Customers 
happen to make a critical decision at POS, and as a retailer, one will never want them 
to cancel a transaction due to the unavailability of the required payment option. A 
good retail POS will take care of this and go beyond traditional payment methods.
Provides quick product-related information
The integration between POS and product catalog helps in quickly looking up for any 
item and gives related information.
https://www.360quadrants.com/software/retail-pos-system
Seamless integration
The retailer can integrate POS with other modules as well, such as inventory management or loyalty plans, 
this can bring customers immense happiness. POS checks the status of products and keeps updating in real-
time this way; retailers can minimize situations where customers can’t buy a product because it is out of 
stock. Similarly, customers are delighted to be rewarded for their consistency and loyalty towards the brand.
Customer-facing displays
A customer-facing display means customers being involved in the entire transaction process keeping it 
transparent. They will be able to see the cost of each item and can even provide feedback, which helps in 
improving services. Customers can also submit their personal information through an interactive kiosk, and 
later they can be provided some discount coupons on their birthdays or anniversaries.
Price Consistency
If a retailer has multiple outlets, then they need to maintain price consistency across stores. Since POS 
offers a digital database, retailers can make amendments across all outlets easily.
https://www.360quadrants.com/software/retail-pos-system
Promotions
Retailers may need to run promotions or discount coupons to keep their inventory moving; POS will let 
retailers do this with ease, avoiding manual price updating or product-related information. It will let retailers 
identify which stock has to be moved and how much should it be priced based on various parameters, and it 
automatically triggers an email/SMS to customers.
Analytics
The retail POS system allows customer profiles to be attached with its purchasing history, and this becomes 
easier to identify shopping patterns and making customized offers for them. POS will let one categorize 
customers based on the amount they spend on shopping, and then retailers can accordingly suggest if they 
wish to cross-sell or up-sell.
Accurately answers customer query
With the help of POS, any sales associate can correctly answer customers’ questions by simply checking 
details of the product or purchase-related information on their database. It saves time for customers as well 
as retailers and eliminates chances of confusion.
Connectivity across all the stores
POS offers a centralized database that enables retailers to check, modify, or update information from 
anywhere. This is convenient for users as they do not have to particularly travel to the same store for 
customized offers. In fact, in case of return or refund, they can walk to any store, which is closer to them, this 
feature enhances the customer experience greatly.
https://www.360quadrants.com/software/retail-pos-system
About 360Quadrants
360Quadrants is the largest marketplace looking to disrupt US $3.7 trillion of technology spend and
is the only rating platform for vendors in the technology space. The platform provides users access
to unbiased information that helps them make qualified business decisions. 360Quadrants enables
vendors to influence the business decisions of potential clients. Vendors get to win ideal new
customers, customize their quadrants, decide key parameters, and position themselves strategically
in a niche space, to be consumed by giants and start-ups alike. Experts get to grow their brand and
increase their thought leadership. The platform targets the building of a social network that links
industry experts with companies worldwide. The platform has around 400 total buyers across
various markets.
https://www.360quadrants.com/software/retail-pos-system
 
Contact:
Mr. Agney Sugla
[email protected]
630 Dundee Road, Suite 430
Northbrook, IL 60062
https://www.360quadrants.com/software/retail-pos-system