Top 7 Call Center Software
                     www.360quadrants.com 
Top 7 Call Center Software
https://www.360quadrants.com/software/call-center-software
Call Center Software is a system that helps businesses manage numerous communication channels such 
as the phone, email, live chat, instant messaging, SMS text, and social media. This software can be used 
as a part of customer support or help desk software with a ticketing functionality to help agents reply 
to customer enquiries and resolve concerns. Best Call Center Software acts as a first and foremost 
management solution that is used by organizations to manage incoming calls and communication 
connected to product support or informational queries.
Top 7 Call Center Software
RingCentral
RingCentral is a progressive communications and association software that enables companies manage 
customer communications. It offers support for chat, email, and phone interactions. RingCentral offers 
a scalable interface, which makes it practical for any size business from small- to enterprise-level.
Five9
Five9 is a comprehensive call center software that offers refined routing competencies. The software 
links customers to the proper agents, sending customer history to the agent’s desktop in order to 
enable the rapid resolution of problems. Routine jobs can be automated to save time and help agents 
focus attention on tailored, high-value customer experiences.
https://www.360quadrants.com/software/call-center-software
Twilio
Twilio is a flexible, programmable, cloud-based platform that enables instant deployment. Twilio services 50,000 global 
businesses and its software features include: Multiple communication channels, including voice, SMS, video, and WhatsApp, the 
ability to shift seamlessly using a single interface, contextual conversations in one interface, integrations with any channel, CRM, 
or data source, and real-time monitoring and analytics.
Genesys
Genesys call center software is an all-inclusive cloud contact solution that helps businesses connect their phones, emails, chats, 
and social channels with just a single tool. Genesys software assures lightning-speed deployment, confirmed availability, and an 
“All round view” of customers, everything in one place.
PlayVox
PlayVox call center software is a quality assurance tool that allows businesses to enhance their customer service experience by 
assessing, instructing, training, and inspiring agents. This software is a substitute for businesses that are not prepared as yet to 
oblige to an operational center. PlayVox helps businesses keep their customer service agents well-trained and motivated. The 
software allows businesses to recognize services agents and generate prize campaigns and identify top customer service 
workers.
https://www.360quadrants.com/software/call-center-software
Freshcaller
Freshcaller is a comprehensive call center software that operates from the cloud and is easy to use. Everything can be handled 
from a single control panel, and calls can be made with just a click. The fact that it does not require any hardware makes it an 
understandable solution for small companies, but yet comprises a high number of features such as call masking, routing, 
recording or monitoring, forwarding, and conference calling. Though it helps in global use, local numbers still have to be 
accepted through the Freshcaller management inventory.
ZenDesk Talk
While numerous cloud call-center providers offer customer relations management (CRM) in their product, ZenDesk has done it 
the other way around by creating a cloud contact center around customer relations management. The outcome is ZenDesk 
Talk, a smooth and efficient call center solution that really does put the customer first.
https://www.360quadrants.com/software/call-center-software
About 360Quadrants
360Quadrants is the largest marketplace looking to disrupt US $3.7 trillion of technology spend and
is the only rating platform for vendors in the technology space. The platform provides users access
to unbiased information that helps them make qualified business decisions. 360Quadrants enables
vendors to influence the business decisions of potential clients. Vendors get to win ideal new
customers, customize their quadrants, decide key parameters, and position themselves strategically
in a niche space, to be consumed by giants and start-ups alike. Experts get to grow their brand and
increase their thought leadership. The platform targets the building of a social network that links
industry experts with companies worldwide. The platform has around 400 total buyers across
various markets.
360Quadrants will also be launching quadrants in fields like Study Tools, 3D Rendering Software,
Artificial Intelligence Software and Retail Management System.
https://www.360quadrants.com/software/call-center-software
 
Contact:
Mr. Agney Sugla
[email protected]
630 Dundee Road, Suite 430
Northbrook, IL 60062
https://www.360quadrants.com/software/call-center-software