How To Solve Replace Toner Problem
                     How To Solve Replace Toner 
Problem?
Toll Free Number- 1-800-319-
5804
Is your printer telling you to replace 
toner even after you replaced it with a 
brand new one? This short set of 
instructions will reset your toner 
counter, so that you can get to printing 
again. The following reset 
instructions are good for the 
printer.
How to I stop these ‘Cartridge Error’ and ‘Replace Toner’ 
messages?
Thankfully, there is a quick and easy method to remove these messages that can be 
done directly from the printer. By following the steps below, you should be able to 
get yourself up and running in just a few minutes…
Step 1. With the cartridge (or cartridges) installed, make sure that the printer is on 
and open the front cover. On most models, the LCD screen will change to display the 
message “Cover is Open”.
Step 2. Hold down the ‘Back’ and ‘Cancel’ buttons on the printer at the same time, 
for a few seconds. Then release both buttons at the same time, and immediately 
press ‘Back’ button again. If done correctly, the screen will now display one of the 
codes shown in the next step.
This part takes a little co-ordination, so keep at it if it doesn’t work immediately. Try 
varying the amount of time ‘Back’ and ‘Cancel’ are held if you struggle.
Cartridge Type Cartridge Code Reset Code Step 3. The code shown on screen denotes the color and 
capacity of the black, cyan, magenta or yellow toner cartridge 
High Capacity Black TN247BK K.TNR-HC that is currently selected. Press the ‘UP’ and ‘Down’  (▲/▼) 
High Capacity Cyan TN247C C.TNR-HC buttons on your printer to cycle through the options until you 
find the correct code for the cartridge you wish to resent.
High Capacity Magenta TN247M M.TNR-HC
Please use the table below to ensure you have the correct 
High Capacity Yellow TN247Y Y.TNR-HC code selected…
Standard Capacity 
Balck TN243BK K.TNR-STD
Standard Capacity Step 4. Finally, press ‘Yes’ or ‘OK’ to confirm, and the printer TN243C C.TNR-STD
Cyan will get to work resetting the toner, displaying ‘Accepted’ 
when it is done. Some machines may require an additional 
Standard Capacity 
Magenta TN243M M.TNR-STD prompt to finalise the reset, but this will be displayed on 
screen if needed. You can now close the cover again and carry 
Standard Capacity 
Y.TNR-STD on printing.Yellow TN243Y
If you have another toner that needs resetting, you can run 
through the process again.