Ramco FMS Software Overview
                     
8
About Ramco 0
Part of
Software Solutions, Cement, Building  
1 Billion $ Fifth largest Cement 14000+Products, Cotton and Synthetic Yarn,, Bio-  
 producer in India Employees Year
Group Technology
over R&D – Chennai s
22 ERP, HCM, 1600 20+ years
Aviation Employee of Experience
Global Offices s
over
150,000+ 1000+ Technology Partners  
Customers & Platform Providers
Users
Across
35+ Americas MEA Europe APAC & Oceania
Countries
serving
40+ Aviation Manufacturing Trading Energy & Utilities
Verticals Retail Infrastructure Government Logistics
Technology 2016..
Advancement BOT IT, Zero 
UI
Ramco Facilities Management Overview
Labor, Spares, Adhoc Leasing/Rental Agreements
Field Services
• Resource Planning
• Spares Availability & 
 Planning
• Parameters • Energy
• SLA • Water
• Customer  • HVAC
Equipment • Maintenance…
Services Contract
Attendance Overtimes • Fixed
• Periodic
Training, Skills, Availability People Deployment
Ramco Enterprise Guard / Facility (Asset) 
MProacurnemeantg & ementGuarding / Facility Management Enterprise Asset ManagementInventory Finance HR & Payroll
Inventory Quick Code Site Complaints 
Equipment 
Std. Procedures & General  
InductioSne t&up Core HR
Administration Deployment Tracking Tasks Accountin
Preventive Maintenance g Leave  
Inventory Analysis & Customer 
State-Zone MappingResource  Maintenance Budgets
Manageme
Planning Receivabl
Allocation Complain Predictive Inspection & 
nt
Payeasbles
Warehouse ts Maintenance Calibration Payroll  
Management Work force Banking  SaSlaalrayry  Structure SiteS Iintes tSrutacrttio n
Master plSainten iAndgmin
Shutdown / Warranty & Operations  Attendan
Material Requests, Activity Service Outage  AMC  Tracking Cost Planning ce
Issues  & Returns Lead Time & Level  Management &  ControlManagement Attendance Work Logs Managemen
Physical Inventory Review  
&  Cycle Counting Inquiry Investigation 
Lubrication Planning Fixed assets t  Employee 
Service Details Folders Self
Procurement Cost Sheet Level Safety & Operation Consolidatio
ESmeprvlo
 &Salary  Cost Assessment Permit  Fault n icyeee Self
Administrati ReportsBreakup detail Management Reporting Taxatio Service
Subcoonntracti WoSrikte  Visit Customer Reliability Downtime Contract & n
ng reInpfortminagtion Portal Service Analysis
Goods Salary  Cost Maninatgeenmanecnet 
Supplier 
Receipts/Ret Breakup detail
Rosterin Work 
History
Portal g Management
urn Enterprise Add-ons Review
Mobility Apps Plan & Optimize AI/ML Platform Event Platform Hubs Platforms
Store Sales Alerts Facility Finance Mail IT iRis
Attendance Purchase Optimization AI/ML Platform Notification Procurement Inventory BOTS RTI
Mechanic Employee / Extension 
 Manager Actions Purchase CRM Workflow Tool  Kit
Copyright 2021, Ramco Systems Limited. Information subject to change. All 
rights acknowledged.
FACILITIEs MANAGEMENT 
SERVICEs
Mega Trends in Facilities Management
INTEGRAT BIOMETR TOTA
ED  Y  L  
SYsTEMs MOBILIT FM
Unified Information Service on the GO Complete Service
Y
The Industry leaders are  The Industry is adopting mobility The Industry is moving to single 
consolidating multiple systems to   and biometry for ease, accuracy   company providing end-to-end  
be replaced by integrated  and real-time data availability. Services spanning different  
systems for better information  To avoid disputes in facility management domains
accuracy and availability billing/  Payroll
Facility Management Services Industry – Issues & challenges
High TAT for 
Skill based   Invoice to  
recruitment and Collection
 mapping
Site Profitability
How do I manage my  – Visibility
Tools, equipment and  
Uniform distribution ?
CRM Payroll
How do I connect?
Facilities Management - Needs
Training / Inventory / 
Site Assessment led 
Contract Management  Site Deployment of  
 quotation / RFQ
Manpower
Invoicing led from 
Rostering / Attendance Service Quality,  
 Attendance /  
 Reporting Customer satisfaction
Timesheet
Dashboard view – Site
Arrear Billing / Arrear
/ Contract
Payroll
Performance
Sales / Contract Analysis
I can easily  
monitor all the 
 Facility KPI’s in 
 my dashboard
Operations Analysis
Simplified user interface: Operations
Scenarios
Contract Creation
Operations
Site Deployment & Site Monitoring 
 Work Reporting/Invoicing
CRM
Service Contract - Subcontractor
1
2
Process Flow-Contract
Sales Person Opportunity Prospect/ RFQ Estimation
Calls/ Prospect Customer Master • Site Assessment
• Cost Estimation
Contract  Contract Quotation
Amendments
Process Flow - Operations
No
Resource Allocation
Yes
Employee Delivery Site Start Activity Direct Deploy?
 Area Mapping
Site Deployment
Customer Meeting 
Site Instructions Attendance Reporting
 Information
Validate and Authorize Customer Satisfaction
Site Training Record
 Attendance  Activities
Complaints Reporting
Audit Work Reporting
  and Tracking
Service Level Review Investigation
Employee Recognition Contract Termination/
 Program  Cancellation
Parallel Activities
Parallel Activities
Process Flow-Site Deployment
Site Instructions
Resource  
Allocation
Site Deployment
Contract Site Start Site Start Activity
Instructions
Site Administration
Site Monitoring
Contract  
Termination
Close/Short close
/  
Cancellation
Process Flow-Site Monitoring
Site Training
Site Training Plan Record
Site Monitoring
Employee Awards
Site Check Plan Site Check Action
Process Flow-Invoicing
Receipt Contract Invoice Receipt Realize Receipt
Application
Work Reporting
Operations
Process Flow - CRM
Customer  Investigation 
Incident  Incident Tracking Investigation DetailsMeeting / Feedback  Request
Reporting
Service Level Assessment/
Review
FMS-Subcontracting (Deployment of 3rd Party 
Resource)
Service Contract – 3rd Party Resource
Masters Maintain Request
Maintain Service Maintain Service  Maintain Weekly Generate weekly 
Customer Masters
 Request Contract Schedule  Master  Rollover
Schedule
Vendor Masters Maintain Weekly Maintain Manual  Maintain  Maintain Customer/ 
 Rollover Time in – Time out Attendance  Supplier Invoice  
 Reporting Generation
Employee Masters Maintain Purchase 
Purchase Order  Contract 
Schedule

Ramco Facility Management Services Solution
End to end integrated solution operations, billing and payroll
Profitability at different levels viz., Region, Customer, Site, Employee  
Complete automation reduces data entry significantly
Contract Management with Expiry tracking reduces the leakage of 
revenue and
increases customer retention
Increase in the operational efficiency
Rostering, Online attendance capturing & Information flow from 
multiple sites
Invoicing process made easy with one click to generate invoice
KEY 
Developed on modern technology and scalable architecture that can be  
DIFFERENTIATORs deployed either on Cloud or OnPremise
Case Studies
Facility Management Services customers
 G4S is the leading global integrated security company specializing in the provision of security products, 
services and
solutions.
 The group is active in more than 120 countries, and is the largest employer quoted on the London 
Stock Exchange  with more than 618,000 employees
 G4S underlying revenue in 2013 was £7.4bn
 37% of revenues in 2013 came from emerging markets
Key Business needs Solution offered Key Business benefits
• Multiple legacy systems • Finance • Integrated information System for all their facilities 
• Managing the Customer relationship and • Procurement & Inventory Management  functions viz. Cash Management, Security 
•
accuracy  of Deployment of people at site. Facilities Management Services, Cleaning  services, Secretarial Services etc.. •
• Estimation and This gives the management  needed visibility and Needing a visibility of information at site Costing alerts.
level. The  cost, Revenue and customer • Service Contract • Consolidated Customer information across diverse 
satisfaction. Mgmt. services offered
• Managing workforce working out of • Attendance and • Financial Consolidation & Book Closure on time
customer  premises and still have to keep Time • Procurement consolidation for Volume discounts
track of the  attendance and work Hours • Receivables • Automated one-click invoicing based on the attendance 
including Overtimes. • FixIemdpl eAmsesnetetsd in 8 of the 120 and
• Manage customer approval and process • HCM & Pa yCrooulnltries contract information available. TAT for Invoices reduced 
payroll for  the employees based on by 15 days• Automated payroll process for 300,000 employees 
customer approvals. happen every  month.
 DLF Group is a leading real estate developer in India with a Group turnover of 
INR 3651 Cr.
 Pan India Operations with total development potential – 733 m Sq ft
 Core business has been traditionally into Homes, shopping malls and offices 
across India.
 DLF has strategic alliances with global industry leaders
Key Business needs Solution offered Key Business benefits
• Multiple legacy systems • Finance • Integrated information System for Residential, 
• Manage & Monitor Compliance & Governance • Procurement & Inventory Commercial &  Retail - covering Land Bank, 
•
• Expand rapidly into Retail, Corporate segments Real Estate Operations Construction, Leasing, Sales,  Marketing & CRM, •
• Construction & Flexibility in business process, adapt to HCM, Maintenance, Services & AnalyticsLeasing • Consolidated Customer information across diverse 
evolving  business models including M&A • Service Billing services
• Enhance Customer relationship • Sales offered
• Focussed Analytics, Dashboard for real time • Receivables • Financial Consolidation & Book Closure on time
decision  making for senior management • Fixed Assets • Procurement consolidation for Volume discounts
• HCM & Payroll • Automated Service Billing (Meters, POS)
• Customer Portal • Flexibility & Adaptability for changing business 
models,  business processes
• Automation of sales contract & customer 
initiation for
different projects
 Tenon Group is an Integrated Facility Management business conglomerate having Pan-India 
presence since
1995.
 Global Presence in 6 countries and operational in all 29 states of India
 Spread across India with over 42,000 employees in 67 branches, providing comprehensive range 
of services to  more than 1300 + corporate.
Key Business needs Solution offered Key Business benefits
• Needing a visibility of information at site level. • Facilities Management • Centralized control of overall business operations 
Budget,  Salary, Cost , Deployment, Attendance • Estimation and Quotation pan India
•
Reporting &  Profitability Service Contract Mgmt. • Integrated view of various businesses i.e. Guarding •
• Attendance and Time Efficient & timely invoicing process with  business, Soft services business & hard services Reporting
attendance  reporting and actuals (as per business• Attendance Based Invoicing • Consolidated Customer information across diverse 
contract) • Finance services
• Handling single contract for Guarding, Soft & • Site specific Procurement & offered
Hard Services Inventory • Automated one-click invoicing based on the 
– Contract Referring Equipment life cycle at • Maintenance of both owned and attendance and
EAM Client  Assets. contract information available.
• Site wise (OU wise ) revenue distribution in case of • Client Specific HCM & Payroll • Single Point of entry for Payroll Processing & 
central  contract Customer  Invoicing•
• Guards payment based on the Minimum wages Invoicing based on SLAs decided with customer Rule
• Attendance Reporting & Employee creation on • Site wise Profitability Report
Mobile
 Dusters Total Solutions Service is India’s foremost Facility Management services 
provider.
 They provide a complete solutions package to over 800 clients across a gamut 
of industries.
 With a workforce of over 22,000, they manage over 80.71 million sq. ft. a day.
 They are Present in 35 cities and 12 states across India.
Key Business needs Solution offered Key Business benefits
• Merger of Multiple companies • Finance • Integrated information System for all their facilities 
• Managing integrated business development,  • Procurement & Inventory Management  functions viz. Asset Management, 
•
Operations, HR and Payroll across multiple Facilities Management Cleaning services, Secretarial  Services etc.. This gives • Estimation and the management needed visibility and  alerts.
acuried  companies. Costing • Consolidated Customer information across diverse 
• Needing a visibility of information at site • Service Contract services offered
level. The Mgmt. • Merger and integration of new acquired companies 
cost, Revenue and customer satisfaction. • Attendance and sooth and  seamless
• Managing workforce working out of Time • 2500-3000 Invoices tallied and processed with 3 Full 
customer  premises and still have to keep • Receivables Time
track of the  attendance and work Hours • HCIMmp &lem Peanyterdo liln 8 of the 120 Employees spanning sites across India.
•
including Overtimes.  Countries Automated payroll process for 22,000 employees.
• Manage customer approval and process 
payroll for  the employees based on 
customer approvals.
.
“If I have to do this whole process again, I would choose RAMCO 
again. I  have seen and heard other peers who have tried the 
usual big ERP suites and  have given up midway. That is a reflection 
of both the vendor and the  company side. Standardization of 
processes is important. Automation only sits  upon a set of 
processes”
Brendon Pereira, VP Corporate 
planning & IT
DTSS
 US’s leading security services company
 Two major divisions Honor Guard Services, Security Resources
 Honor Guard services employ own security guards in the tri-state area (NY, 
NJ & PA)
 Security Resources work with partners to provide services across the 
country
Key Business needs Solution offered Key Business benefits
• General ERP system not able to • Unique solutions for • Replacing the existing point solution to give a 
benefit  operations • Guarding operations integrated  enterprise class Facility Management 
• Multiple shifts handling along with • Security systems Solution, which is  a glove fit to Security services 
rostering operations industry
• Integrated operations • A solution that leveraged pre-built components • Inefficient invoicing and collection from
process • Standard back office solutions Ramco's growing library of common business  
• Integration of multiple processes • Financials processes such as Service Sales, Operations,  
• Difficulty in incorporating client • Supply Chain Purchase, Finance and seamless combines 
specific • Customized business processes on exclusive  components developed to glove fit 
requirements Time &  Attendance the unique  processes such as guarding
Endorsements
Voice of Our Customers
“We did evaluate a number of solutions in the ERP field which would meet our needs and objectives. Ramco provided a very good fit, both  
from the point of view of their functional suitability, as well as for our commercial requirements. It was a very good decision. We have been  
able to successfully integrate this with most of our business needs. I would believe that this has been a rich and valuable experience for us.”
Mr. Jogesh Ramaswamy,
CTO – G4S IT
“Ramco’ Enterprise Suite has eliminated the operational / data redundancies, enhanced the flow of information, and have thus,  
significantly improved productivity and profitability.”
Mr. Mahesh Mathur, 
 Vice President – Systems, DLF – 
India
Endorsements
Voice of Our Customers
“We went through almost all available options. RAMCO was the final choice because it gave a comfort level having done implementation in similar  
industries like ours. We had similar pain points of a large geographical spread, multiple bases, large spread, an annuity model of business etc.”
“With RAMCO, the customization is way easier. Also, the implementation is done by the company itself and not by a partner. That brings a lot of  
difference in long-term experience.”
“If I have to do this whole process again, I would choose RAMCO again. In our industry, we are on the pioneer side when it comes to automation. I  
have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflection of both the vendor and the  
company side. Standardization of processes is important. Automation only sits upon a set of processes.”
Brendon Pereira
VP, Corporate Planning and IT - Dusters Total Solutions
[email protected]
Thank you ramco.com
Copyright 2016, Ramco Systems Limited. Information subject to change. All rights acknowledged.
The contents and information contained in this brochure are intended for general marketing purposes only and should not be relied upon by any person as being complete or accurate. Ramco Systems Limited, its group, employees,
agents and other representatives will not accept any liability suffered or incurred by any person arising out of or in connection with any reliance on the content of or information contained in this brochure. This limitation applies to all  
loss or damage of any kind, including but not limited to, compensatory, direct, indirect or consequential damage, loss of income or profit, loss of or damage to property and claims by third party.
33