Research on Kiosk Market (Impact of COVID-19) with Top Players
                     Research on Kiosk Market (Impact of COVID-
19) with Top Players
An interactive kiosk is a computer terminal that features specialized hardware and software
that  provides  access  to  applications  and  information  for  entertainment,  commerce,
communication, or education. Kiosks can be manned or unmanned while unmanned kiosks
can be digital or non-digital. Interactive kiosks have been used in hospitality, retail, and food
services, in order to enhance customer service and simplify operations. Kiosks are employed
at high foot traffic settings such as hotel lobbies, shops, and airports. For instance, kiosks
allow users to check out a library book or issue a hotel key card or order a shop’s catalog
when items are not in stock. The global kiosk market focuses on six regions namely North
America, Latin America, Europe, Asia Pacific, Middle East, and Africa.
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Key  players  operating  in  the  global  kiosk  market  are  ZIVELO,  Acrelec,  Wincor  Nixdorf
International, Diebold Nixdorf, Inc., Triton Systems of Delaware, FUJITSU, Slabb Inc., Glory
Ltd,  Q-Matic  Corporation,  GRGBanking,  Phoenix  Kiosk,  IER,  Olea  Kiosk  Inc.,  KIOSK
Information Systems, NCR Corporation, Kontron AG, Nautilus Hyosung, and Meridian Kiosk.
Market Trends
1. Adoption of pathfinder kiosks is a major trend
Wayfinding  or  pathfinder  kiosks  are  geo-fenced,  which  provides  current  location  and
locations  in  its  vicinity.  These  locations  can  provide  information  to  people  about  their
location  and  help  them  reach  other  nearby  destinations.  There  exist  different  types  of
wayfinding kiosks: 2D, 2.5D, and 3D. These kiosks are used in hospitals to a large extent in
order to reduce the stress of patients or their relatives in terms of locating a particular
place.
2. Rising trend of solar kiosks
Solar kiosks are equipped with rooftop photovoltaic panels with ample power to provide for
solar  lighting,  car  batteries,  mobile  phones,  computers,  and  even  solar  refrigerators.
Furthermore, solar energy is significantly inexpensive and can offer clean energy thereby
providing  affordable  energy  sources  for  low-income  groups.  Solar  Kiosk  Kenya  Ltd.  has
started  its  operations  in  Kenya.  It  employs  a  business  model  that  enables  local
entrepreneurs to sell solar products and provide solar-powered services to the community.
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Market Opportunities
1. Integration of digital signage can present major business opportunities
Retail kiosks with incorporation of digital signage offer distinct advantages since they do not
require any human assistance. For this, a standard 110-volt outlet is needed, particularly
now that internet service is available over Wi-Fi or cellular networks. Since these kiosks are
unmanned, the software driving the signage needs 100% protection. Thus, kiosks are being
customized with advanced signage media players. In these new-generation kiosks, signage
plays the role of a virtual sales representative. With the help of touchscreen intelligence,
clients  can  learn  about  the  items being  sold  and make  purchase  decisions  at  that  very
moment.
2. Advent of cardless ATMs can provide excellent growth opportunities
Cardless ATMs are gaining significant traction in various countries, especially the U.S. and
Canada. Smartphones have enhanced the speed of transactions and have also made them
secure. Moreover, majority of banks in the U.S. are installing new ATMs or rescaling existing
machines with advanced technology. In these systems, a client can order cash through a
smartphone  app.  The  customer  needs  to  enter  the  code  received  into  the  machine  to
receive cash, without using the ATM card.
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