Bruce Hurwitz Presents MEET THE EXPERTS with Richard Blank on Gamification and Work Excellence Bruce Hurwitz Presents: MEET THE EXPERTS is a service of Hurwitz Strategic Staffing, Ltd. We hope you will consider us for all your staffing, career counseling and speech writing needs. You can find us on the web at www.hsstaffing.com. About our interview she says viewers will learn: Taking a chance, advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. MEET THE EXPERTS is sponsored by P&K CPAs, LLC is a full-service accounting firm with over forty years of experience. Based in Parsippany, New Jersey, their menu of services includes consulting, internal audit, tax preparation and litigation support, employee benefit plan audits, and other professional advisory services. They work with start-ups, small- and mid-market companies, not-for-profit organizations, and closely held and family businesses, across many industries, as well as high net-worth individuals. From Play to Work: Learning from Peers I learned that a long time ago. It's the magic dust. I've seen this thing really change people for the better. When you have, you said that there are multiple games there. What would you call them? Machines. Oh, yeah. In the room. So you've got two people who are playing beside each other. And one is having a terrible time. The other one is doing well. The one who's not doing so well asks the one who's doing well what they're doing wrong. And then they watch and they critique how they're playing the game. Is that, I'm sure that has happened. If I'm off base, tell me. But does that also translate into the workplace and the person who asked for help or who was asked for help will listen to what that individual is doing on the phone and walk over and say, listen, I got an idea. I've got a suggestion for you. Can the play relationship translate to the work relationship? For momentum moving forward, yes Humorous Take on Telemarketers and Recruiters Bruce, it's an excellent way for you to be able to adjust the tone. Because you even mentioned you don't like telemarketers. So you could say, who is this? Negative tone. And I'd say, Bruce, that's an excellent question. My name is Richard. So what I'm going to do is I'm going to buffer your negativity and name drop you. Then I'm going to let you know it's a great question. Glad you brought it up. Going to talk about that. Back to you in a positive. I never said I don't like telemarketers. I said I don't like people who call up and don't ask if this is a good time. Bruce, I don't like telemarketers. And I am one. I'm only kidding. That's okay. I don't like recruiters and I am one. Relentless Positivity: A Philosophy for Success Sometimes the odds, no matter how you play, are against you. And so if you're a professional and you have this structure and you're getting good scores and quality assurance and you're doing exactly how you do, this is nothing. It's almost like Bruce Lee that licked and tasted his blood. You almost want that rejection to do the rebuttal You're prepared for this. This is not for the faint of heart, but if you can build these soft skills and you mentioned, if I did something wrong, what could I do for it? You're playing with athletes that are better than you. Well, if I have somebody on the phone that throws a curve ball at me and I wasn't prepared for it, that's an excellent place for you to start studying. And so you have to be relentlessly positive. Sorry, but that's just how it is for me. I wake up every day, I make my bed, I hit the gym and I click my heels, drive to work in a convertible, shake everybody's hand here. And at the end of the day, you could say, Baruch Hashem, thank you for another day. It's another day that I survived. It's another day I fed families. Respecting Pinball Machines and Childhood Perspectives If somebody abuses my machines, as you were mentioning, tilting or banging the machine because they're frustrated, I'll be livid. In fact, I don't like when people put things on top of the machine. I think they have their own spirituality. They've been preserved for 60 years. Don't touch them. It's really about, it's like leading that horse to water. Mind you, my friend, if not all of my agents are in their mid twenties, they've never seen these machines. I've machines going back to 1970. So it's a first for them besides the back last marquee, the cabinet, the play field. I mean, it's a piece of work here. It's art, it's beautiful. And it's not for everybody. I don't force them to play. But prior to the first training class, I do throw them all in there so they can relax a little bit, make friends before the class. So it really does reduce tension and increases engagement. But in essence, you were mentioning recess. And I'm sorry that you were bullied. And it's only because of these insecure kids had antisocial behavior. You're like the nicest guy and you're a smart guy. And I think that certain people with good intentions were your friends and they loved you for who you are, Bruce. You didn't need to hang out with the starting quarterback or the head cheerleader. They probably weren't cool. They were pretty, they were athletic, but in essence, they had no depth to them. I mean, especially when you go back to your reunions now, I'm sure you're probably one of the most successful. out of all of your classmates. But for me, I was true to myself. Understanding Gamification and Its Benefits A lot of people incorporate that into their company culture. It's gaming through work, through play, through bonding. Now, I never thought that spending your free time doing company exercises was the correct thing. That's your own time. I was never really into going out having beers with the boss afterwards. I'm not a drinker, but I believe that during office hours, during break time or during certain sessions, this is a happy medium. It gives somebody a chance to let off steam, recharge batteries, try the machines that you and I grew up with that virtually today don't even compare to on the Internet. Elton John had it perfectly when he's talking about a pinball wizard, really filling this machine as you were mentioning earlier. Remember not to tilt the machine. People fall in love in my game room by the Pac-Man machine. I've had individuals really compose themselves before sparring out of control to quit or just to have a bad day. And for me, I have this space and one man's trash is another man's treasure. Understanding Phonetic Micro-Expression Reading Next. People do micro expression reading. You've looked at people with their body language. Why don't we look at phonetic expression reading? Since I'm on the phone, it's sight unseen. I lose three of my senses, taste, touch, and smell. Your hearing should be expanded. So you should have bunny ears. But I also believe in image streaming, adjectives, descriptions, and imagination. So you can actually have your visual on a call. Now, I believe that people have tell signs when they speak. It could be a first time read with somebody, but they do have spikes and dips. And if they do, that's a timeout. That's when you ask a clarification questions for checkpoints to be able to move forward. https://youtu.be/SwKA8JF1ZOo https://youtu.be/WVpQGgv_f24 https://youtu.be/JDQL3TDs5Y4 https://youtu.be/BpJD3W3CtIA https://youtu.be/15d1SHMwfdQ https://youtu.be/6JOjtDmZfo4 https://youtu.be/J3K5h2BPhN4 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Bruce Hurwitz, MEET THE EXPERTS, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Bruce Hurwitz, Ph.D When I started my company, Hurwitz Strategic Staffing, Ltd., it was with the mission of promoting the hiring of veterans and merchant mariners. That has now be extended to all national heroes. Employers who hire me to fill positions for them, receive a 1/3 discount when the candidate is a national hero. All placements come with an unconditional six-month guarantee. To learn more visit https://hsstaffing.com/recruiting. Of course, I work with everyone when it comes to executive recruiting. If you are qualified for a position I am looking to fill, I will consider you regardless of whether or not you have served. However, when it comes to career counseling, our national heroes, including their spouses, receive a 50% reduction in my fee. All my career counseling clients have always paid a flat rate and my services have always continued until the client gets their next job. I have no incentive to draw out the process. All I require is an initial 2-hour session and then we will have unlimited interview rehearsals (those are what are important) until the job is secured. (I also make myself available to answer any questions a client has.) No limits. No small print. No strings attached. Anyone can hire me to help them with their resume and cover letter, as part of my Professional Writing Services, so I am not leaving those who can't afford my competitors in the lurch. But the important services, the planning of a job search campaign and, most importantly, interview practice, are reserved for my Career Counseling clients. Bruce Hurwitz, president of Hurwitz Strategic Staffing, Ltd., whose mission is to promote the hiring of veterans and first responders, has been an executive recruiter since 2003 and a career counselor since 2009. He was named a "Top 20 Career Counsellors To Watch Out For" by Career Success Australia. In addition to having been a “Five-Star” rated speech writer on Fiverr, he is a recognized authority on career counseling, recruitment, and employment issues, having been cited in over 750 articles, appearing in more than 500 publications, across the United States, and in at least 30 foreign countries. An Amazon bestselling author, including The 21st Century Job Search, his posts on LinkedIn have been read over 700,000 times and have garnered national and international media attention, including appearances on the Fox Business Network, Headline News (CNN), the local New York Fox affiliate, and a mention on ABC's Good Morning America. He is the host of the live interview podcast, Bruce Hurwitz Presents: MEET THE EXPERTS. His combined social media network exceeds 90,000 accounts. In 2023 he was named a "Top Resume Writing Voice" on LinkedIn. Prior to becoming a recruiter, Bruce was a non-profit professional. An honors graduate of the Hebrew University of Jerusalem, Israel, where he obtained his Ph.D., he has over 125 peer-reviewed books, articles and newspaper contributions, on topics ranging from International Relations and International Law to the use of technology to fundraising, conducting an effective job search and having a successful career. In the past, Bruce has served on the Board of Directors of the Manhattan Chamber of Commerce, hosting their weekly podcast and chairing their Entrepreneurship Committee. He has also been a judge for the New York Public Library’s Annual Business Plan Competition. As their clients grow, P&K helps them reach their goals every step of the way. Their audit and accounting services include annual financial statement audits; annual or quarterly financial statement reviews; full-disclosure annual or quarterly financial statement compilations; personal financial statements; business forecasts and projections; assistance with accounting software setup and general ledger maintenance; and tax planning, preparation and compliance. Their primary objective is to ensure filing deadlines are met with accurately reported financial results. They provide high quality professional services in accordance with industry rules and professional standards of integrity. P&K is a peer-reviewed CPA firm and a member of the American Institute of Certified Public Accountants and its Private Companies Practice Section. Contact them today to learn how they can be of assistance! Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BruceHurwitz #MEETTHEEXPERTS #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest