Scalable Call Center Sales Podcast. Author Jason Cutter interviews BPO nearshore CEO Richard Blank.
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Scalable Call Center Sales Podcast. Author 
Jason Cutter interviews BPO nearshore CEO 
Richard Blank.
In this episode, Richard Blank and I, talk about his experiences 
in developing and building call center reps in Costa Rica and 
creating one of the largest call centers in Central America. SCCS-
Podcast-Cutter Consulting Group-The Art and Science of Call 
Center Success.
The mission of the show is to provide call center owners and leaders with the tools 
for building scalable sales operations.
After being in and around sales operations for 18 years, Jason Cutter is focused 
on helping improve the world of sales, one salesperson, one team at a time.
During this twice-a-week show, Jason will be chatting with call center/sales industry 
experts and call center owners and leaders to help the entire call center sales 
ecosystem raise the bar, close more deals, provide value to more customers, and 
scale to whatever level desired.
What does it take to build a successful BPO company? How successful are you 
with your agents?
In running a call center, make sure you got the right people on the bus, and if you 
do then find the best seat for them.
In this episode, Richard Blank and I, talk about his experiences in developing and 
building call center reps in Costa Rica and creating one of the largest call centers in 
Central America.
SCCS-Podcast-Cutter Consulting Group-The Art and Science of Call Center 
Success.
Jason Cutter, CEO and founder of Cutter Consulting Group, is a Sales Success 
Architect – helping companies create scalable sales operations (What does 
‘scalable’ mean
? Reach out to Jason to get a copy of his Sales Success Iceberg ebook and 
checklist).
He is the author of Selling With Authentic Persuasion: Transform from Order Taker 
to Quota Breaker, as well as A Sales Consultant’s Guide To: Overcoming 
Objections and Motivating Your Sales Team.
Mission to help good companies help more customers | When a company wants 
more results from their sales team, that’s when you call me | Author of "Selling 
With Authentic Persuasion" | Guy with a Marine Biology Degree
Is your sales team struggling to meet targets? Are you looking to transform 
your sales operations and drive sustainable growth?
You're in the right place.
With over 20 years of sales experience, including 13 years in leadership roles, I 
specialize in turning underperforming sales teams into revenue-generating 
powerhouses.
As the son of two amazing, analytical parents, my brain focuses on systems and 
processes – not the ‘hope’ that salespeople will just know what to do to close 
enough deals.
What I can do for you:
• Develop tailored go-to-market strategies to accelerate 
your growth
• Implement scalable sales processes that boost efficiency and 
results
• Coach and develop your sales talent to reach their full 
potential
• Optimize your sales operations for 
maximum ROI
How I can help your 
organization:
•Selling Effectiveness Workshop – help your team close more deals by 
understanding the fundamentals of sales
•Leadership Effectiveness Workshop – move your managers into leaders, how 
to handle a change resistant team, and ways to move away from the ‘Buddy To 
Boss’ challenges
•Sales Operation Gap Analysis & Advising – we will look under the hood and 
analyze 24 different categories of a successful sales op, then work to fill in the 
gaps that are keeping your team from generating the revenue you need
As the founder of Cutter Consulting Group/Selling Effectiveness Institute, I've 
helped businesses across various industries – B2C, B2B SaaS, Enterprise 
Professional Services, and even Retail - achieve:
• 30% improvement in sales operational efficiency
• 25% increase in revenue growth
• 35% boost in sales productivity
My approach combines data-driven strategies with a deep understanding of the 
human elements in sales. I'm the author of four books, including "Selling With 
Authentic Persuasion: Transform from Order Taker to Quota Breaker". My insights 
have reached thousands through my podcast – The Authentic Persuasion Show - 
with over 750 episodes on sales, leadership, and operational excellence.
If you're ready to take your sales team to the next level, let's connect. Whether 
you need a complete sales transformation or targeted improvements, I'm here to 
help you achieve your goals.
Richard’s journey in the call center space is filled with twists and turns. When he 
was 27 years old, he relocated to Costa Rica to train employees for one of the 
larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from 
the University of Arizona and a certificate of language proficiency from the 
University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High 
School 68th National Honors Society induction ceremony. In addition, inducted into 
the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is 
very important to Mr. Blank. As such, he endows a scholarship each year for 
students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource 
company located in the capital city of San Jose, Costa Rica. Our main focus has 
been, and will always be to personally train each and every Central America call 
center agent so that we may offer the highest quality of outbound and inbound 
telemarketing solutions and bilingual customer service to small and medium sized 
international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or 
business trip to Central America’s paradise, Costa Rica. While you are here, we 
would recommend taking an extra day of your trip to visit breathtaking virgin 
beaches, play golf next to the ocean,
try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just 
relax in natural hot springs. Come and see for yourself why call center outsourcing 
in Costa Rica is a perfect solution for your growing company and a powerhouse in 
the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Richard Blank hired bassist Garry Gary Beers of 
INXS.
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