Smart Workplace Solutions
                     Reimaging the Workplace
Agenda
 Goals
 Introductions
 Discussion of Topics and Responses
 Wine Tasting: Hosted by Dick Vermeil aka “Coach”
Think Tank Goals
 Provide a forum for cross functional peers to connect, 
interact, and learn how other business leaders are leveraging 
technology through best practices and challenges
 Gain insights and greater understanding directly from our 
customers and prospective customers in a relaxed, casual 
setting
Ricoh Hosts
VP, Strategic Accounts VP, Technology
BOB BROCK ANGELA EWAN
Participants – Thank you and Welcome!
 BPX ENERGY  FERGUSON ENTERPRISES
JOHN BURROUGHS BRIGETTE WUCHER
Manager, Technology Sr Manager, Information Technology
 CAPITAL ONE  FERGUSON ENTERPRISES
ALEXANDER BOELCSKEVY JENNIFER SUMRAK
TPM Sr Sourcing Manager, Technology
 CHEMTREAT, INC.  INDORAMA
FRAN GENOVESE KEVIN BOETA
Manager Manager, IT Operations
 CIGNA  SOUTHERN STATES COOPERATIVE, INC
LISA SCALISE KAREN THOMAS
Sr Manager, Operations CIO & Shared Services
 DOLLAR TREE  TALOS ENERGY
DALE SMITH BRANDON GUILBEAU
Director, Technical Services Director, Information Technology
 ELEVANCE HEALTH  ZURICH AMERICAN INSURANCE COMPANY
NITHIN GOWDA NICK FINIA
Director AVP, Procurement & Vendor Management
 ELEVANCE HEALTH
JORGE ROVIROSA
Sr Manager, Vendor Management
Is your workplace environment: in-person, remote, or hybrid? What is working well in this environment, 
and what challenges exist?
Equipment for associates at 
home, no good monitoring 1/3 of the pre-pandemic staffing 
of what goes in and out level come to the building
Finding ways to motivate 
employees to come into What to do with an oversized 
the office is a big challenge and underutilized building
Flexibility allows employee balance Limited challenges
Increased productivity Culture of organization is impacted
How is your organization evaluating your current real estate footprint?
Working with consultants Not impacted
Reducing where applicable Utilization and contracts
Our organization just built a 
new HQ 2021. We have closed We are downsizing when 
our 3 leased HQ buildings possible and have already 
andare evaluating others. reduced our footprint
2
Are you proactively managing and monitoring the lifecycle management of your print devices (printers, laptops, monitors)? Please 
elaborate about the acquisition/fulfillment of devices for employees, usage monitoring, return process, and ROI measured.
Yes, using a 3rd party Yes, actively review the analysis
Somewhat monitoring, our rep Yes, we have a refresh 
keeps us in line; we have no process for the remote 
process for devices for employees associates to pick 
really regarding ROI up new devices
Yes. This process is managed by 
Yes, we lease majority our Document Logistics and IT 
devices and purchase operations teams in collaboration 
certain ones (ie - monitors) with the respective vendors.
2
How much time does your IT and security team(s) spend managing remote devices? Please explain how much extra time these 
teams spend assisting remote workers than they did in early 2020.
10 hours a week Less time
Most of our assistance 
is remote - about 60% - Significant amount of time right now 
up from 20% in 2020 due to local admin rights being 
pulled for over 35,000 devices.
Too much
Quite a bit. Support for remote 
None. We have Managed Services. workers has become the norm.
Do you have access to data analytics to help support your workplace environment, and make it work to your advantage? 
Please elaborate.
Yes - we use a 3rd party for 
our lifecycle management Yes, we are addressing employee 
but it could be better behavior around printing
Yes, location and building Engineering levels have access to 
utilization through badge this data; Service Desk does not. 
tracking among others
Yes. Our CRE operations works 
We have an data driven program with consultants to accomplish 
for all sites and devices those objectives.
2
Creating the Agile Work Experience
CLOUD & IT INFRASTRUCTURE PROCESS AUTOMATION
IT Support Workflow Automation
Service Desk Digital Forms & Signatures  
Data Protection & Disaster Business Process Services  
Recovery as a Service Customer Communications  
Private, Public & Hybrid Hosting  Advanced Imaging
Cloud Migration Application Packaging
Managed Security Services Customer Experience Platform
REMOTE WORKER SMART & SAFE WORKPLACE
Remote IT Support Capacity & Space Management
Cloud Migration & Hosting Signage
Printing & Scanning Employee/Visitor Screening & Management
Content Management Meeting Room Services
Workflow Integration Managed Print
Digital Mail Print & Mail Center 
Teamwork & Collaboration Document Management
© 2020 Ricoh USA, Inc. All Rights Reserved.
Now the FUN!
DICK VERMEIL “COACH”
 Spent the 1976-1982 NFL seasons leading the Philadelphia Eagles, and most notably taking them to their 
first Super Bowl in 1980
 He finally got his Super Bowl win in 2000 with the St. Louis Rams
 After retiring from coaching in 2005, he began the next and current chapter of his life - making wine
 Recently inducted into the Pro Football Hall of Fame, August of 2022
Appendix
Any questions, please contact your event hosts:
[email protected]
[email protected]
13
Bob Brock, Vice President, Strategic Accounts
Ricoh USA, Inc.
Bob has been with Ricoh 38 years and leads the US Strategic Accounts Organization. The SAO is responsible for 
Ricoh’s
largest customers and opportunities requiring a National, Global, and Federal sales and service coverage. The 
accounts
primarily include the Fortune 1000 with 3000+ employees and annual revenues of at least $1B.
This team manages Ricoh’s largest accounts to retain its most critical customers and creates a platform from which to
broaden their offerings. In addition, this team works to grow Zero-Based Account (ZBA) business within these large
National/Global accounts.
Most recently, Bob held the position of VP US Enterprise Services Sales which included Managed Services both On-
Site
and Off-Site, Pre-Sales, Consulting and Service Advantage Sales. Bob’s efforts in growing Ricoh’s services portfolio 
have contributed to building the organization’s reputation as a best-in-class services provider.
Bob currently resides in Charlotte, NC, and is originally from the Boston area. He attended Bentley College in Waltham,
Massachusetts. He has been very active in the community including a board membership with a local nonprofit
organization, as well as participation with Big Brothers Big Sisters. 
. 
Angela Ewan, Vice President, Technology
Ricoh USA, Inc.
 
As a VP, Technology for Ricoh USA, Inc. Angela drives 150 million dollars in revenue through global technology 
solutions. With a focus on growing the Company’s strategic channel, and global client bases, Angela’s 35-year, 
successful track record includes leadership positions and recognized sales achievements for global customer solutions 
in various industries. 
 
During her 14-years at Ricoh, Angela managed high-level, tenured, sales teams as a Production System Manager, 
General Manager of Legal Document Services, Major and Strategic Account Sales Manager, and Global Sales Support 
Manager.  
Angela solidified her experience in the Greater Philadelphia and New Jersey marketplaces for Legal/Global solutions 
during her 20+ years at Pitney Bowes Management Services. During that time, she developed ongoing customer-
centric document strategies for the AM Law 100 and Fortune 500 Companies.
 As a customer advocate, Angela is known for adding value to the customer experience by forming strategic alliances 
and programs. She takes pride in critical thinking and plays a significant leadership role needed to manage all aspects 
of a sales engagement. Working closely with tenured sales teams, Angela emphasizes coordination with internal 
resources crafting RFP responses, pre- and post-sales activities, as well as working with customers to ensure ongoing 
satisfaction and continuous business optimization. 
.