Digitally Delivered Services Industry research report analysis and forecasts to 2026
                     Digitally Delivered Services Industry research report analysis and forecasts to 2026 
Market Overview 
Digitally delivered services is an electronic way of delivering information, which includes data and 
content delivery across various platforms or devices such as web or mobile. These services help in 
quickly sending the information to the users within the less time which in turn help in improving 
customer response. Increasing usage of internet and associated services is increasing substantially which 
is leading to demand for high Quality of Service (QOS), which are efficient in terms of saving time and 
money. Therefore, utilization of these services by enterprises for improving customer services by 
digitally managing transactional information is expected to be another factor propelling growth of the 
market. 
Growing adoption of 3G and 4G long-term evolution (LTE) wireless networks are responsible for 
increasing number of internet users. Thus, growing number of internet users will proportionally increase 
the IP data traffic. For instance, according to Coherent Market Insights, in 2016, 96,054 PB IP data traffic 
was generated per month and is projected to reach 278,108 PB IP data traffic by 2021, globally. Thus the 
demand of digitally delivered services will grow along with the increasing adoption of advance 
technologies by the users. As these services improves the quality of service for the end users those who 
are utilizing the internet related services in their routines. Moreover, the demand of digitally delivered 
services also increase because it provide a secure and flexible platform for the online communication. 
Therefore, increase in usage of internet services will be one of the factor that help fuelling the growth of 
the global digitally delivered services market. 
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Market Dynamics 
On the basis of geography, the digitally delivered services market is segmented into North America, 
Europe, Asia Pacific, Latin America, Africa, and Middle East. North America held a dominant position in 
the global digitally delivered services market in 2017 and is expected to retain its dominance throughout 
the forecast period. This is due to growing number of cloud computing users, digitization of workspaces, 
continuous increase in broadband connections, increasing smartphone users, rising demand for remote 
solutions, growth in collaborative communication, favourable government initiatives to develop digital 
infrastructure, emergence of IoT are some of the factors that help in boosting growth of the digitally 
delivered services market in the region. For instance, According to Cisco, in 2016, the North America 
cloud traffic was 1,891EB and it is projected to reach 6,844 EB by 2021.This growth is expected to 
witness an increase due to growing number of cloud computing users. 
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Major players operating in the global digitally delivered services market are IMImobile, Mahindra 
ComViva, Tech Mahindra, 6d technologies, Infosys, Happiest Minds, Spice Digital Ltd, Analysys Mason, 
Neudesic, and Acrus Global Ltd. 
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