6 Best Chatbot plugins for WordPress in 2024
                     6 Best Chatbot plugins for 
WordPress in 2024
Being online on your website to always resolve customers’ doubts is 
impossible.
The only best solution you can opt for is a Chatbot 
plugin.
These chatbot plugins help you answer frequently asked questions about a 
particular product. You can preset the answers to these questions and rest 
assured.
As for the detailed stuff, your chatbot can redirect the customer to your 
customer support.
In this blog, we will discuss the 6 best live chat plugins for WordPress. 
These chatbot plugins offer tons of unique features from customer 
monitoring to detailed reporting. Every feature will be covered in this blog. 
So I hope you stick to the end and find the best chatbot plugin for you.
Tidio
If you are looking to get a chatbot plugin that focuses on customer 
experience, then Tidio is a good choice.
With a rating of 4.8, Tidio solves your customers’ issues by answering up to 
70% of the questions with its Lyro AI chatbot.
With this plugin, you can preview carts, check your order history, and also 
recommend products.
Additionally, Tidio provides a powerful email ticketing system and the ability 
to manage all customer messages from a single panel.
Features of Tidio 
are:
● Easy-to-use flow builder– Allows for simple creation and 
management of chatbot flows
● Multilingual– With this plugin you can switch between different 
languages for your chat. It will display the translated version based 
on the user’s location.
● Smart Pop-Ups– This chatbot can be converted into a pop-up and 
can also be customized.
● Integration– Tidio seamlessly integrates with Mailchimp, 
ActiveCampaign, and Klaviyo to send automated emails.
Pros-
The Tidio live chat is extremely easy to use, even for 
beginners.
Lyro is easy to implement and doesn’t require training. And its 
premium version offers a 7-day trial.
Cons
-
You do not get marketing features in this plugin.
And as for integrations you need to do it through Zapier. Or you 
could do it through custom WordPress development services. 
Here professional WordPress developers work on integrating 
custom add-ons with your Tidio chat plugin.
Pricing– Tidio is available for 
free.
Smartsupp
Here is a chat solution that lets you improve customer engagement 
and support. Smartsupp is a plugin that combines live chat, chatbots, AI, 
and lead-generation tools to enhance communication with your visitors.
With the Smartsupp plugin, you can customize the live chat widget and 
integrate them with Facebook, and other mobile apps.
What’s interesting in this plugin is the Visitor tracking and engagement 
statistics. With this information, you can improve your interaction with your 
site visitors and enhance your sales.
Features of Smartsupp 
are:
● Live Chat– With this feature, your customers can connect with 
your support in real-time to discuss their issues.
● Chatbot– This plugin’s automated assistant guides visitors to 
the right product and answers their questions.
● Lead Collection– You can gather leads automatically through your 
chatbot and categorize them according to your needs.
● E-shop Data– With this plugin, you can gather user data by 
asking basic questions through the chatbot to understand users’ 
profiles.
Pros-
Multilingual Support: Offers chatbot services in multiple languages.
Integration: Advanced integration with WordPress for detailed 
customer data access.
Cons
-
Some users may find the setup process 
challenging.
You get limited customization options for the chat 
widget.
Pricing– Smartsupp is available for free.
Chatra Live Chat
Chatra Live Chat aims to provide a clear and effective way for you to 
communicate with your customers.
With this plugin, you can see the list of real-time visitors that are online and 
even start a conversation with them.
You can even create group chats so that multiple agents can help the 
customer clear their issue.
Chatra easily integrates with popular services like Google Analytics, 
Slack, and HelpScout. This makes it a versatile tool for customer support 
and engagement.
Features of the Chatra Live Chat 
plugin are:
● Real time visitors– You as a shop owner can view who’s online on 
your store and can also start a conversation with them.
● Collects Contact Info– This plugin collects the ticket information 
even when you are offline and gives it to you when you come back.
● Group Chats– You can create a group chat where multiple support 
agents can have a session with the customer.
● Responsive– This plugin works seamlessly on Windows, Mac, 
Android, and IOS.
Pros-
Chatra is user-friendly for both agents and website 
visitors.
It provides a solid set of features for customer issue 
resolution.
Cons
-
Lacks a built-in system for tracking customer support tickets. But if 
you want a detailed reporting system built for your unique 
WordPress site, you can opt for custom WordPress development 
services.
Offers only fundamental reporting capabilities.
Pricing– Chatra is a free 
plugin.
AI ChatBot for WordPress
If you are looking for a chat plugin that is easy to use, is native and 
doesn’t require much coding, then AI Chatbot for WordPress is suitable for 
you.
WPBot can be installed quickly on any WordPress site. The responses you 
create for the chatbot can be viewed from the backend itself.
With this plugin, you can add a floating chatbot just by activating the 
plugin. You can even integrate Facebook Messenger with a free add-on.
Features of AI ChatBot for WordPress 
are:
● No Coding Required– WPBot is easy to set up and manage 
directly from your WordPress dashboard.
● Multiple AI Integrations– It is compatible with DialogFlow, Tavily, 
and OpenAI GPT models.
● Customizable Responses– This feature lets you change all your 
chatbot responses to work in any language.
● Messaging– This plugin lets users email you for support or leave 
their phone numbers like a Conversational Floating Contact bot.
Pros-
This plugin is intuitive for both administrators and 
website visitors.
Also has ability to interact with users in their native 
language.
Cons
-
May need third-party services like Zapier for certain integrations.
Basic analytics are provided, but may not be as comprehensive 
as some businesses require.
Pricing– This plugin is available for free. You get additional features in its 
premium version starting from $49.
BotPenguin
Here’s another best Chatbot plugin for WordPress site. BotPenguin is a 
versatile tool. It meets many needs, from lead generation to customer 
support and appointment booking.
With BotPenguin, you can create custom chatbots. These chatbots reflect 
your brand’s style and communicate with users in real time.
BotPenguin plugin supports 60+ WordPress integrations. It allows you 
to serve customers across multiple platforms from a unified inbox.
An advantage of BotPenguin is its marketing automation. It automates 
WhatsApp and also engages customers on Facebook. BotPenguin’s analytics 
tools help track growth and optimize user interactions.
Features of the BotPenguin plugin 
are:
● No-Code Chatbot Builder– This plugin lets you easily create basic 
chatbots using a drag-and-drop builder.
● Omnichannel Inbox– Now, you can manage all your customer 
interactions in one place.
● Live Chat– This plugin lets you chat with your customers in real 
time. You can do this across multiple platforms.
● Multilingual Chatbots– You can set your chatbot to 
communicate in the user’s preferred language.
Pros-
BotPenguin is easy to use for businesses of all sizes.
The Widgets and rich media options of this plugin keep your 
conversations lively.
Cons
-
Some users may find the customization options for the chat 
widget to be limited.
While it has various features, the marketing capabilities might 
not be as extensive as some other platforms.
Pricing– BotPenguin is available for free. But its Pro version is available 
for $47.99.
HubSpot WordPress Chatbots
As for the last one, HubSpot fits the spot. HubSpot WordPress Chatbots is a 
free CRM. It lets you create chatbots. These chatbots can schedule 
meetings, qualify leads, and answer common questions. You won’t need any 
coding knowledge for this.
You can use HubSpot’s visual editor to build your own chatbot. Or, you can 
select from predefined templates. You can customize responses to align 
with your brand’s voice and objectives.
These chatbots are designed to save time and resources, handling 
tasks like answering frequently asked questions, updating contact 
information, and automating various tasks. All interactions are stored in the 
CRM, providing easy access for future reference.
Additionally, HubSpot WordPress Chatbots can connect your website visitors 
directly to your team. They first qualify visitors through their responses. 
Only then do they have the conversation with the most relevant team 
member. This ensures that customer service is both automated and 
personal, depending on the needs of each interaction.
The features of HubSpot WordPress 
Chatbots are:
● Live Chat– With this plugin, you can connect website visitors to 
staff in real time to clear their problems.
● CRM Integration– The chatbots you create integrate with HubSpot’s 
CRM to personalize messages.
● Lead Qualification– These chatbots first qualify visitors based 
on their answers to questions and then pass on the 
communication to the support agents.
● One Plugin for Everything– With this plugin, you get to create 
custom chatbots, unique forms, email marketing, and analytics.
Pros-
This plugin is simple to use as you do not need coding knowledge 
to create chatbots.
You also get a 14-day free trial before purchasing the paid version.
Cons
-
This plugin is best suited for those already using or planning 
to use HubSpot’s other services. Otherwise, you might find it 
overwhelming.
While it offers customization, it may not be as flexible as 
standalone chatbot platforms.
Pricing– You can try this plugin for free. Its pro version starts from 
$15 /month.
Wrapping 
Up!
Chatbots are an important part of a growing WordPress business. They look 
good as a popup on your website and customers can interact with them.
All the chatbot plugins I discussed offer a unique set of features ranging 
from a chatbot builder to customer tracking and even support for various 
integrations.
From the above 6 best live chat plugins for WordPress, finding the best 
plugin could be tricky. Try to use them first and only then settle for the best 
one.