Workforce Management Industry
                     Market Highlights 
Workforce management is a software tool used in managing the schedules of workers, labor 
requirements, and maintenance of schedules on a daily basis. The set of processes can improve the 
productivity of employees. The global workforce management market report by Market Research 
Future (MRFR) dives into the industry for latest upgrades in software, adherence to latest labor 
laws, and other niche trends for the period of 2020 to 2026 (forecast period). The COVID-19 
outbreak and its impact have been included as a vital catalyst in the report. 
Market Scope 
The global workforce management market is expected to register a CAGR of 8.53% during the 
forecast period.  
The market is expected to thrive owing to the burgeoning manufacturing sector and the abundance 
of industrial parks. Management of the workforce and curbing expenditure costs on workers for 
training are prime factors of the market. Adoption of automated solutions by companies in India, 
South Africa, and Brazil are expected to be highly opportunistic for the market. The workforce 
management software can be used in scheduling employee duties, measurement of performance 
and efficiency, and marking absence on workdays. 
The COVID-19 pandemic has brought to the fore the usefulness of remote work and collaboration of 
discrete teams. The workforce management market can thrive owing to the use of software to 
monitor the productivity and efficiency of employees. The software can see renewed interest 
among corporate behemoths looking to lean towards cloud-based solutions and forecast business 
outcomes based on client requirements. 
Segmentation: 
The workforce management industry has been segmented based on component, deployment, 
organization size, vertical, and region. Based on components, the workforce management market is 
segmented into services and solutions.  
By deployment, it has been segmented into cloud and on-premise deployment solutions. Among the 
two deployment modes, the cloud-based workforce management solution is expected to register 
the highest CAGR during the forecast period.  
Based on organization size, the global workforce management market has been segmented into 
small & medium enterprises and large enterprises.  
By industry vertical, the workforce management software caters to industries of government and 
defense, BFSI, IT and telecommunication, government and defense, energy and utility, retail, 
healthcare, and others. 
Regional Analysis 
North America is expected to be the largest workforce management market during the forecast 
period. In 2019, the US dominated the workforce management market, followed by Canada and 
Mexico. The setup of large industrial facilities and factories requiring manual labor is one of the 
biggest drivers of the market. Rapid advances in digital technologies and early adopters in the 
region are other drivers of the market. Moreover, increasing mobile penetration and adoption of 
cloud across organizations are also some of the factors responsible for the growth of the market. 
APAC is expected to have the highest CAGR during the forecast period. The presence of various 
enterprises looking for automating their workforce management process and amplifying and 
scaling their production volume can invoke the market demand in the region. Deployment of 
healthcare workforce management solutions for hospital chains in India and China for measuring 
performance indexes can bode well for the market. New breakthroughs in technology such as 
telehealth and artificial intelligence owing to supporting the workforce with connected devices can 
drive the regional market demand. 
Competitive Outlook 
Kronos Incorporated, Oracle Corporation, IBM Corporation, SAP SE, ADP LLC, Reflexis Systems, Inc., 
ATOSS Software AG, VERINT, Workday, Inc., SumTotal Systems, Zoho Corporation, Ceridian HCM 
Holding, Inc., Workforce Software, Ultimate Software, and Huntington Business Systems are key 
players of the global workforce management market. Among them, Kronos, SAP, Oracle, ADP, and 
Ultimate Software are currently dominating the market and aim to maintain their hold through 
mergers and acquisitions.