Benefits of Using AI for Enhancing IT Services and Products
                     Benefits of Using AI for Enhancing IT Services and 
Products
Satya K Vivek
Writes for Gadgeon.com, 
IT outsourcing services from Gadgeon and 
product engineering services from Gadgeon.
 
Artificial intelligence has been around for quite a while now, and is 
witnessing increased deployment in several industries. Needless to say, 
the IT sector is one of the fields where AI finds the most usage.IT services 
and AI are now blending to revolutionize businesses, industries, and even 
economies. Leveraging AI allows an outsourcing company to greatly 
enhance their IT services and their clients can benefit from enhanced 
products and services. When executed well it can help to get ahead of the 
competitors.
Role of artificial intelligence in IT services and products
So, what role does AI play in shaping IT services and products? Well, 
artificial intelligence primarily facilitates automation, besides related 
applications like NLP. The integration of AI in IT products and services 
benefits IT companies as well as their customers. Overall, it ensures 
proactive resolution of issues and a more personalized experience. 
Key advantages that businesses can enjoy upon incorporating AI in their IT 
services and products are:
Boosting operational efficiency
One of the biggest benefits for businesses is the increased efficiency 
ensured by AI technologies. Automation is one of the most common 
applications of artificial intelligence and boosts the operational efficiency 
of a business significantly. Rather than relying mostly on manual IT 
services, businesses can deploy AI to handle a bulk of the work. This not 
only speeds up the operations, makes work easier but also helps to 
reduce costs. Thanks to the reduced workload, employees can divert their 
attention to other tasks and be more productive. 
Better Risks Management
Efficient and timely risk management is crucial to business continuity. 
However, when it comes to IT products and services, risk management 
depends largely on data analytics and management. With AI-powered 
tools, businesses are in a position to proactively identify and respond to 
many risky conditions with speed and effectiveness. Such automated risk 
management significantly reduces or eliminates impacts from risks. 
Moreover, businesses can leverage machine learning and AI to prepare a 
rapid disaster recovery strategy. 
Eliminates costly unplanned downtime
Downtimes can prove to be rather expensive for any business, especially if 
it relies on round-the-clock operations. While downtimes occurring as a 
result of planned upgrades or maintenances aren’t as harmful, unplanned 
downtimes can be devastating. With the use of AI and predictive 
analytics, it is possible to identify potential issues early and prevent them 
from resulting in downtimes. AI solutions can greatly eliminate costly 
downtimes, protecting businesses from losses. 
Improved cyber security for IoT based applications
IoT is finding increased implementation across businesses from a diverse 
range of industries. Indeed, IoT offers huge advantages and is rather 
indispensable for larger businesses trying to stay competitive. However, 
this also opens up more opportunities for cyber attackers, and in turn, 
requires businesses to implement countermeasures. AI combined with 
Machine learning plays a crucial role in meeting the cyber security 
requirements. 
Conclusion
Overall, the use of AI can give a business a major advantage in terms of 
the quality, reliability, and efficiency of IT services. The perks of AI in IT 
products and services certainly haven’t gone unnoticed, considering the 
rapid adoption of AI solutions by businesses. It might not be long before IT 
service implementations not using AI technologies.
About Gadgeon
Gadgeon is known for its expertise in Industrial IoT and engineering 
excellence. We connect devices, operations, and processes to create 
business value, and revolutionize enterprises with the power of data. As 
an end-to-end technology services company, we successfully enabled the 
digital journey of customers with critical digital services ranging from 
embedded systems, cloud app development, mobile app development, 
data & analytics, application modernization, emerging technology based 
solutions, and testing & test automation across the industries such as 
connected factory, telecom & datacom, digital healthcare, CSPs, and 
home & building automation.
Thank you for time in reading this article!