Troubleshoot Problems With Roku IR call Toll Free - 1-877-204-5559
                     
Troubleshoot Problems With Roku IR



Troubleshoot 
Problems With Roku 

IR 

CALL TOLL FREE AT –1-877-204-5559
VISIT OUR WEBSITE

https://www.rokucomsupport.com


introduction
The problem of a non-functional Roku IR remote is quite 

annoying, but can occur quite often. If you are facing 
this problem, then you need to follow certain steps, 
which you can easily find on Roku com support website. 

Roku remote is a crucial element when it comes to 
operating Roku. If Roku remote isn’t working properly, 
then the first thing that you have to determine the type 
of remote you are using, as there are two types of Roku 
remotes available on the market:


www roku com support 

 If you are not sure as to which remote you have, then you can 
easily determine it by taking off the remote cover and look for 
a pairing button. If you find no pairing button, then it is a 
standard Roku IR remote, which is being used by the majority 
of Roku users. We will be discussing the troubleshooting steps 
of IR remote only, so pay a close attention to what comes 
next.

 A remote with a pairing button is called Roku Enhanced 
Remote, and the troubleshooting of such remotes is different 
from that of what we are going to discuss in this blog post. 


roku support 


Working of a Standard IR 
Remote:

 A standard IR remote uses IR (infrared light) to send 
the signal at a short distance from the remote. So, if 
you have placed your Roku device 3-5 meters away 
from Roku remote, then Roku device is going to 
respond to the commands of Roku remote quite 
easily. But, you must point the remote directly at the 
Roku device and the line of sight for the signal should 
be clear. 


Reasons why a Roku IR 
remote doesn’t work:

 When you press a button on your Roku remote and if it 
doesn’t respond, or responds erratically, then the remote is 
not working properly. The most common reason for missed 
button presses is the location of the Roku remote. Maybe the 
remote is placed in a position where the signal from the 
remote is partially or fully blocked. The second most 
common reason is low or dead batteries. To fix these 
problems, you can try below-mentioned steps: 


www roku com link 


Test for visible 
obstructions:

 You need to check whether you can see the front side of 
your Roku device or not. If not, then move to a location 
where the front side is clearly visible. There shouldn’t be 
any device obstructing the signal that is sent from Roku 
remote to Roku device. Move the remote left, right, up 
and down and figure out the position where the remote is 
most responsive. Once you have determined that the 
Roku remote is fully responsive, then you need to move 
all the devices that could obstruct the signal. 


roku com link 
 Reset batteries of Roku remote

 If your Roku device isn’t responding to the button presses, then you need 
to remove the batteries from the remote and re-insert them. 

 Replace the batteries  
 If Roku remote doesn’t work after resetting the batteries, then you will 

have the replace the batteries with new ones. 
 Try a new Roku remote 

 If all steps fail to work, then you may have to get a new Roku remote. But, 
keep in mind that the new remote is compatible with the Roku device.