Revolutionize Your Business with AI Chatbots
                     Online Chabot's transforming 
purchase dynamics for companies
Digiprima Technologies
How AI Chatbots Are Changing The Procurement 
Process Landscape And Assess
We take a focused look at how AI Chatbots
 are changing the procurement process landscape and assess how it has 
the potential to become a major business game-changer. 
Defined as “the capacity of a computer to perform operations analogous to 
learning and decision making in humans,” conversational AI has the potential 
to engage people more resourcefully.
Conversational Interface (CI), commonly referred to as Chatbots involves 
verbal and written communication akin to chatting with a human.  It is 
endowed with the feature of context-aware memory that allows it to 
remember previous conversations with the same person. Procurements are 
using chatbots to not only restructure the people-to-business linkage but also 
to turn it into a viable and effective customer service feature. 
 Conversational systems with Natural Language Processing 
(NLP) enhance the user experience by allowing buyers to 
interact in the language of their choice.
 It has the capability to perform and replace manual 
complicated tasks and can offer recommendations based on 
past transactions.
 Conversations boost usability, enhance comfort in use, and 
build a rapport with end users.
One of the major digital impacts on businesses in the near 
future will be from Artificial intelligence. It is imperative that 
organizations gear up to be AI-ready to capitalize on first-mover 
advantages.
Traditional Procurement: Manpower-
Intensive and Costly Paperwork Processes
Procurement functions have traditionally been saddled with heavy 
manpower resources, cumbersome paperwork processes, and 
burdened with substantial administrative costs.  
This is one of the major reasons that AI is increasingly being 
incorporated into the procurement process. Procurement 
departments are open to testing and implementing a multitude of 
technological solutions, be it the Internet of Things using AI or 
testing with blockchain, they sure are seeking viable solutions to 
enable better and faster work optimization.
COVID-19 has in its wake opened up newer avenues of incorporating 
the latest technologies rapidly and making systems and processes 
more automated, resource-optimized, and result-oriented.
Automating Invoice Processing and 
Approval of Proposed Purchases
 A survey conducted by Ivalua showed that two of the biggest areas 
having the greatest potential for automation are Invoice Processing 
(51%) and approval of proposed purchases (35%).
 Procurement software will lean towards AI-based invoice automation. 
This will allow the transfer of mundane, daily tasks like invoices 
contracts checks, purchase orders, recordkeeping, etc to a digital 
assistant. This will free up the time and resources spent by the 
employee and allow him to focus on high-value work.
 Chatbots will play a larger role in influencing buyers on what and when 
to buy based on consumption patterns. In the foreseeable future AI in 
combination with predictive analysis may just implement purchases 
autonomously and may also consider external factors like seasonal 
changes which can help control damage from unused inventory.
Minimize Supply Chain Risks
 However, there is a transition phase that needs to be considered. 
Procurement departments must align themselves to reduce their 
dependence on labor-intensive processes and match consistent 
data to fit in with intelligent automation. There are many 
emerging technologies that are helping to bridge the gap and 
enable a seamless transition model.
 Listed here are some ways that AI could impact procurement 
models making them more resourceful and effective. 
Minimize Supply Chain Risks 
 Supply chain risk is a bottleneck point for buyers. 
Incorporating technology will go a long way in easing the 
pressure.  It will enable companies to have control of 
suppliers via verified data and in association with 
predictive analysis they can create supplier risk profiles 
and risk events.
 As supply chains update their software to automate POs it 
will allow seamless collaboration between procurement 
and vendors, reduce order times, and execute supply 
chain operations more effectively and on a real-time 
basis.
Propel the procurement department as a Bottom 
Line Influencer
 As procurement departments incorporate a data-focused approach, and add 
more value to the organization, it will move swiftly from being seen as only a 
support department to having a strategic impact on the bottom lines.  It is 
estimated that AI may help procurement attain 15-25% savings on addressable 
spending.
 Technology is changing the business landscape at an exponential rate. 
Enterprises are in a complex race to incorporate the latest trends and 
technologies to stay at the top of their game.
 As AI progresses, it will create path-breaking collaborations and will take the 
experience levels to a new high. Co-botics will be the scene of the near 
future where the coupling of humans and robots will deliver tremendous 
results. So as purchase departments commence the journey towards becoming 
AI-empowered, many opportunities will surface to catapult the procurement 
into a more strategic role that can deliver reliably higher value.
Let’s Discuss Your Idea
HAVE QUESTION? Call Us 24/7 For Business 
Inquiry
•+1 (347) 9739732, +91-90399-28143
•[email protected]
•[email protected]