Does Your Industry Need Chatbots?
                     Does Your Industry Need 
Chatbots?
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Introduction To Chatbot:
• Chatbot is a piece of technology 
that allows a computer program 
to communicate with people 
just like conversing through text 
messaging using a natural 
language
• Sometimes it is powered by 
machine learning (the chatbot 
gets smarter the more you 
interact with it)
• It is driven using intelligent rules
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Prominent Industry for Chatbot:
• Healthcare Industry
• Retail Industry
• Banking Financial Services and Insurance (BFSI) Industry
• Media and Entertainment Industry
• Travel and Tourism Industry
• E-commerce
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Why Do We Use Chatbot?
• Chatbot please your customers with rapid replies
• Chatbot work 24/7
• Chatbot help cut down on operational costs
• Chatbot offer progressive avenues for marketing & sales
• Chatbot can collect data and help you engage customers
• Chatbot improve with consistent evaluation and 
optimization
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Chatbot Making Process:
Step 1:
Analyse  Request
Ex: 
Sales request
Support- Technical
Informational Step 2:
   Identify Intent 
and Entity
Ex: 
Prospect sales or
just trespasser 
Step 3:
Compose Reply
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The 5 Phases:
• Understand - Adapt with relevant tools that can be used to 
optimize the process
• Plan - Plan out the process with past customer interactions 
and with the help of an expert
• Build - Build a solid platform
• Test - Before making the chatbot system live, it is better to 
test with a small audience in order to improve the service
• Refine - Chatbot are ever developing machineries and it can 
learn with experience. Keep a track and refine your replies
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We'd Love To Work With You!
Phone Number:
+91 9111162909
Email Address:
[email protected]
Website:
www.seosurfer.in
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